Robert Dasilva
Sr. Technician And Mobile Advisor
Hampstead
Summary
Mobile Coordinator and Auto Technician proficient in problem solving complex repair issues while consistently delivering quality service. Hard worker and passionate, skilled problem solver and proficient in team development.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Service Supervisor
Tesla Inc.
04.2024 - Current
- Provide best customer experience for our Tesla customers.
- Monitored team's performance and give feedback when necessary.
- Evaluate daily and weekly metrics in order to shift focus to improve service center performance and efficiency.
- Assisted with training and development of team members.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Create new process and procedures to improve service center performance and efficiency.
- Work with different leaders in different areas of the bussines and other locations for improvements of our territory and Tesla in general.
Sr. Mobile Advisor and Coordinator
Tesla Inc.
02.2022 - Current
- Optimizing routing efficiency for 25+ technicians across multiple states to achieve daily performance indicator goals.
- Manage routes providing most efficient route for each individual location and each individual technician.
- Coordinated with parts department and making sure technician are set to succeeded in their everyday tasks.
- Efficiently distribute resources between location for better serve each individual location.
- Manage fleet of mobile vehicle, tool inventory and shop supplies.
- Provide customer support and customer service to mobile customers.
- Operating multiple communication platforms, used by technicians and customers, to enhance customer service experience
Sr. Service Technician
Tesla Inc.
03.2017 - 02.2022
- Level IV Tesla Service Technician
- Diagnosed problems with electrical vehicles by applying technical knowledge and troubleshooting skills.
- Performed complex mechanical repairs, high voltage electrical diagnoses and repairs.
- Perform brakes, suspension, and steering repairs
- Alignments, wheel mounting and balancing
- Determined maintenance requirements and assigned repairs to qualified employees.
- Performed evaluations of equipment performance to optimize productivity.
- Maintained quality assurance and customer satisfaction objectives.
- Mentored junior technicians inside Tesla
Master Technician
Porsche Of Owings Mills
06.2015 - 03.2017
- Porsche Bronze Level Certification.
- Porsche High Voltage Certification
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Communicate with customer regarding vehicle issues and repairs.
Auto Technician
Eurobike Audi-Porsche
12.2013 - 03.2015
- Audi Master Diagnostic Technician
- Performed various services such as engine repairs, brakes, steering and suspension using Audi-Porsche standards and procedures.
- Provided customer service and Audi-Porsche standard customer experience
Crew Supervisor
Economic Roofing Company
10.2011 - 11.2013
- Job site crew management
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Communicated effectively with upper management, team members and customers to keep everyone informed.
- Ordered materials for each individual job, checking materials once on job sites and communicate with different crew leaders.
- Provided and presented estimate to customers.
Service Supervisor
Gambrills Auto Repair - The Lube Center
08.2009 - 10.2011
- Provided Customer with their automotive maintenance.
- Assisted with training and development of team members.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Audi Diagnostic Mastery - Automotive Technology
Audi of Brazil
Campinas, Brazil 01.2014 - 02.2015
Automotive Technology Degree - Automotive Technology
Lincoln College of Technology
Columbia, MD 08.2006 - 10.2009
Skills
Logistics
Multitasking Abilities
Team Building
Organization and Time Management
Flexible and Adaptable
Problem Solving
Committed
Strong Work Ethic
Accomplishments
- Achieved top 10 position for our team within Tesla corporation worldwide between 400+ locations through effectively helping with team building and training developments, routes organization and efficient logistic.
- Assisted setting up and training new employees and new location within the United States and Norway.
Languages
English
Excellent
Portuguese
Excellent
Spanish
Very Good
Certification
Audi Diagnostic Mastery
Timeline
Service Supervisor
Tesla Inc.
04.2024 - Current
Level IV Tesla Advisory
11-2022
Sr. Mobile Advisor and Coordinator
Tesla Inc.
02.2022 - Current
Sr. Service Technician
Tesla Inc.
03.2017 - 02.2022
Porsche Bronze Meisterschaft
08-2016
Master Technician
Porsche Of Owings Mills
06.2015 - 03.2017
Audi Diagnostic Mastery - Automotive Technology
Audi of Brazil
01.2014 - 02.2015
Auto Technician
Eurobike Audi-Porsche
12.2013 - 03.2015
Audi Diagnostic Mastery
02-2013
Crew Supervisor
Economic Roofing Company
10.2011 - 11.2013
Service Supervisor
Gambrills Auto Repair - The Lube Center
08.2009 - 10.2011
Automotive Technology Degree - Automotive Technology
Lincoln College of Technology
08.2006 - 10.2009
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