Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovani Leonzo

Laurel

Summary

Dedicated customer service representative with proven skills in problem-solving, active listening, and data entry. Committed to enhancing customer satisfaction through effective communication and teamwork.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Mory Cable
Laurel, MD
01.2020 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions using CRM software.
  • Collaborated with team members to improve response times for service requests.
  • Trained new employees on customer service protocols and best practices.

The Habit Burger Grill

Cashier Customer Service
College Park, MD
01.2016 - 01.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Children Place

Cashiers
Arundel Mills, MD
01.2013 - 01.2016
  • Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored new cashiers on register systems and customer interaction techniques.
  • Streamlined checkout processes, reducing wait times through improved workflow management.
  • Implemented inventory tracking procedures to maintain optimal stock levels and reduce shortages.

Education

High School Diploma -

Laurel High School
Laurel, MD

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Mory Cable
01.2020 - Current

The Habit Burger Grill

Cashier Customer Service
01.2016 - 01.2020

Children Place

Cashiers
01.2013 - 01.2016

High School Diploma -

Laurel High School
Giovani Leonzo