Dedicated customer service representative with proven skills in problem-solving, active listening, and data entry. Committed to enhancing customer satisfaction through effective communication and teamwork.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Mory Cable
Laurel, MD
01.2020 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Maintained accurate records of customer interactions using CRM software.
Collaborated with team members to improve response times for service requests.
Trained new employees on customer service protocols and best practices.
The Habit Burger Grill
Cashier Customer Service
College Park, MD
01.2016 - 01.2020
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Children Place
Cashiers
Arundel Mills, MD
01.2013 - 01.2016
Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
Trained and mentored new cashiers on register systems and customer interaction techniques.
Streamlined checkout processes, reducing wait times through improved workflow management.
Implemented inventory tracking procedures to maintain optimal stock levels and reduce shortages.