Giovanni Berrios
Annapolis
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
New and Used Vehicle Sales Consultant
Bayside of Annapolis CDJR Dealership
05.2021 - Current
- Delivered exceptional customer service by greeting, engaging, and building strong relationships with clients to understand vehicle needs, preferences, and budget
- Conducted thorough needs assessments to recommend appropriate new and pre-owned vehicles aligned with customer lifestyle and financial goals
- Demonstrated in-depth product knowledge across Chrysler, Dodge, Jeep, and Ram model lines, including features, trims, performance, and technology
- Performed professional vehicle presentations and test drives, clearly explaining key features, safety systems, and benefits
- Managed the full sales cycle from initial contact through delivery, ensuring a seamless and positive customer experience
- Presented pricing, incentives, financing, and leasing options with transparency and accuracy
- Negotiated sales terms effectively while maintaining dealership profitability and customer satisfaction
- Utilized CRM systems to track leads, document customer interactions, and manage follow-up activities
- Generated new business through prospecting efforts including phone outreach, email communication, referrals, and social media engagement
- Maintained up-to-date knowledge of dealership inventory, incoming units, and manufacturer incentives
- Assisted customers with trade-in evaluations and coordinated with management to provide competitive offers
- Collaborated with Finance & Insurance (F&I) managers to finalize deals and ensure compliance with all documentation requirements
- Delivered vehicles to customers with comprehensive walkthroughs of features, technology, and maintenance expectations
- Followed up post-sale to ensure satisfaction, encourage repeat business, and generate referrals
- Adhered to all legal, ethical, and dealership standards regarding sales practices and customer data confidentiality
- Consistently met or exceeded monthly sales targets, performance metrics, and customer satisfaction (CSI) goals
- Participated in ongoing training to stay current on new products, industry trends, and sales techniques
- 5 years
Team Member
CVS
11.2019 - 04.2020
- A focus on keeping the store stocked at all times.
- Prioritizing the front entrance and area on cleanliness.
- An ability to know the stockroom and where items are located in case its needed for a guest.
- Working the picture booth allowing customers to print pictures.
- Working the cashier and returns.
- Adapting to the Covid-19 requirements through the pandemic.
- Adapting to constant changing environments whether seasonal or a rush of people.
- Always clocking in on time and direct with what tasks needed to be completed on that day's work.
- Left back to Maryland
Kiosk Member
Jamba Juice Annapolis Mall
06.2019 - 08.2019
- Working with others on completing tasks as well as making smoothies.
- Keeping the kiosk clean, stocked, and presentable to the public.
- Knowing the recipes of smoothies and potential allergies that can affect customers.
- Managing the stock room with items needed and wanted by customers.
- Performing under stressful conditions and staying positive.
- Always informed on sales and new smoothies that customers might be willing to try.
- Performing cashier duties and money counting.
- Always clocking in on time and direct with what tasks needed to be completed on that day's work.
- Left for School
Team Member
Target
10.2016 - 11.2017
- Maintain the store organized and stocked.
- Help guests find products on the floor/checking the stockroom to see if the product is in inventory.
- Work the cashier if necessary and money counting.
- Ability to act quickly when a surge of people enter the store or need to checkout.
- Complete the day task and continue to help other workers complete theirs.
- Always clocking in on time and direct with what tasks needed to be completed on that day's work.
Education
Bachelors - Business Administration
Strayer University
07-2026
Associate of Applied Science - Business Administration
Strayer University
01-2026
High School Diploma -
Annapolis High School
Annapolis, MD06-2019
Skills
- Microsoft Windows, Word, Power Point, Web Search
- Typing, Analytical, Problem Solver, Hard worker, Bi Lingual
- Communications and Translator, Takes Leadership, Completes Tasks with Efficiency, and Great Organizational Skills
- Customer Relationship Management (CRM)
- Consultative Selling & Customer Needs Assessment
- Negotiation & Closing Techniques
- Lead Generation & Prospecting
- Customer Service & Relationship Building
- Multilingual Communication & Translation
- Professional Verbal & Written Communication
- Problem Solving & Analytical Thinking
- Organizational & Time Management Skills
- Leadership & Team Collaboration
- Attention to Detail & Task Efficiency
- Microsoft Office Suite (Word, PowerPoint)
- Data Entry & Record Management
- Digital Communication (Email, Web, Social Media)
- Goal oriented
- Client relationship building
- Strong negotiation
- Follow-up skills
- Cold calling
- Sales closing
- Performance tracking
- Persuasion techniques
- CRM software
- Customer service
- Customer relationship management
- Market research and analysis
- Sales strategy development
- Price negotiation
- Teamwork
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Multitasking
- Problem-solving abilities
- Reliability
- Adaptable and flexible
- Excellent communication
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
New and Used Vehicle Sales Consultant
Bayside of Annapolis CDJR Dealership
05.2021 - Current
Team Member
CVS
11.2019 - 04.2020
Kiosk Member
Jamba Juice Annapolis Mall
06.2019 - 08.2019
Team Member
Target
10.2016 - 11.2017
Bachelors - Business Administration
Strayer University
Associate of Applied Science - Business Administration
Strayer University
High School Diploma -
Annapolis High School