Giselle Thompson
Frederick
Summary
Offering a friendly and professional demeanor, ready to learn and excel in a dynamic restaurant environment. Brings an understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in any job position.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Grill + Bar
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cashier/Line Cook
Panera Bread
06.2022 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Fully trained in barista station.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Education
Undergraduate - Psychology
Frederick Community College
Frederick, MD05-2030
Skills
- Cash handling
- Guest engagement
- Rapid and adaptive
- Solution Oriented
- High Achiever
- Table bussing
- Patience and empathy
- Proactive
- Thorough
- Cash register operation
- Staff training
- Safe food handling
Timeline
Server
Applebee's Grill + Bar
11.2024 - Current
Cashier/Line Cook
Panera Bread
06.2022 - 10.2024
Undergraduate - Psychology
Frederick Community College
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