Gisselle Diaz Rivas
Laurel
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Bethesda Theatre
Earn and Olivia
Bethesda
10.2021 - Current
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Helped create promotional materials for upcoming events or specials at the restaurant.
- Created a fun learning experience by encouraging participation from all members of the group.
- Collaborated with other waitstaff members to keep the restaurant running smoothly.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Assisted in training new servers.
Rivas construcción
Mayra Hernández
Laurel
03.2023 - 02.2025
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Ensured proper storage conditions for all items in the warehouse.
- Organized regular cycle counts to identify any potential issues early on.
- Created reports on inventory activity, shortages, overages.
- Assisted in the preparation of reports, presentations and correspondence.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Scheduled meetings, appointments.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
Dacha Navy Yard
Williams
Washington
08.2022 - 05.2024
- Anticipated customer needs and responded promptly to guest inquiries or requests.
- Assisted in setting up banquet rooms for special events according to instructions from management.
- Provided friendly and attentive service to all customers.
- Ensured that all dining areas were clean, well maintained, and properly stocked with supplies.
- Greeted guests, presented menus and provided detailed information on food and beverage items.
- Collaborated with other servers to ensure efficient service during peak hours.
- Delivered orders accurately, efficiently, and within a timely manner.
- Processed payments using cash registers or POS systems.
- Checked IDs for alcohol purchases in compliance with state laws.
- Responded professionally to customer complaints or concerns in a timely fashion.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Trained new employees to perform duties.
- Explained menu items, describing ingredients and cooking methods upon request.
Next Level Rentals
Nurith Berstein
Rockville
05.2021 - 11.2022
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Managed household errands and other essential duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Laurel High School
Laurel, MDSkills
- Customer service
- Office management
- Inventory control
- Event planning
- Time management
- Data organization
- Attention to detail
- Report preparation
- Guest engagement
- Remote office availability
- FLUENT IN [LANGUAGE]
- Organization
- Communication skills
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Rivas construcción
Mayra Hernández
03.2023 - 02.2025
Dacha Navy Yard
Williams
08.2022 - 05.2024
Bethesda Theatre
Earn and Olivia
10.2021 - Current
Next Level Rentals
Nurith Berstein
05.2021 - 11.2022
Laurel High School