Gladveisha Lewis
Pikesville
Summary
Customer focused and dependable professional with strong communication, problem solving, and multitasking abilities. Experienced in handling high-volume calls, providing exceptional customer service, and remaining calm in stressful situations. Skilled at gathering information, coordinating services, and ensuring customer needs are met efficiently. Seeking a Remote Emergency Roadside Telephone Responder position where I can utilize my customer support and communication skills to assist motorists in need.
Overview
16
16
years of professional experience
Work History
Stylist & Sales Associate
Shop Akira
Towson
06.2022 - 12.2025
- Help personalize outfit details.
- Provided personalized customer service and product recommendations.
- Handled transactions and maintained accurate customer records.
- Resolved customer concerns professionally and effectively.
- Assisted with daily operations while maintaining company standards.
Customer Service Representative
Minacs
Richmond
01.2010 - 12.2020
- Assisted customers by phone, providing accurate information and resolving concerns to enhance customer satisfaction.
- Maintained detailed records of customer interactions and service requests to ensure efficient follow-up and service continuity.
- Handled difficult situations with professionalism and empathy, fostering trust and positive relationships with customers.
- Processed customer requests efficiently while meeting quality standards.
- Managed multiple tasks simultaneously in a fast-paced environment.
Education
Armstrong High School
Richmond, VASkills
- Styling
- Typing & Documentation
- Virtual Communication Tools
- Microsoft Word
- Microsoft Outlook
- ● Google Workspace
Timeline
Stylist & Sales Associate
Shop Akira
06.2022 - 12.2025
Customer Service Representative
Minacs
01.2010 - 12.2020
Armstrong High School