Glenda Lopez
Clinton
Summary
Dynamic Patient Specialist with a proven track record at National Vascular Physicians, excelling in electronic health records and insurance verification. Adept at enhancing patient experiences through effective communication and education. Committed to teamwork and problem-solving, ensuring seamless appointment scheduling and exceptional care delivery in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Specialist
National Vascular Physicians
Oxon Hill
11.2022 - Current
- Managed patient scheduling and coordinated appointments with healthcare providers.
- Assisted patients with insurance verification and explained coverage options clearly.
- Collaborated with medical staff to ensure accurate patient information collection.
- Supported patient inquiries and provided information regarding treatment procedures.
- Maintained electronic health records and updated patient files regularly.
- Educated patients on pre-appointment requirements and post-treatment care instructions.
- Handled administrative tasks, including billing processes and maintaining office supplies.
- Responded to inquiries from patients regarding their accounts or billing issues.
- Reviewed patient charts prior to appointment arrival to ensure accuracy of information entered into system.
- Provided customer service to patients and families in a medical setting.
- Collected co-pays and payments from patients for services rendered.
Medical Assistant
Annandale Eye Care
Annandale
01.2020 - 11.2022
- Assisted in patient intake and recorded medical histories accurately.
- Scheduled patient appointments and coordinated follow-up visits seamlessly.
- Prepared examination rooms and ensured all necessary equipment was available.
- Conducted preliminary vision tests and documented results for physician review.
- Educated patients on post-operative care and answered their questions effectively.
- Managed inventory of medical supplies and placed orders when needed.
- Collaborated with the healthcare team to ensure efficient patient flow during busy hours.
- Maintained patient confidentiality while handling sensitive information responsibly.
- Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
Education
High School Diploma -
Annandale High School
06-2017
Skills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Patient education
- Medical billing
- Customer relationship management
- Effective communication
- Attention to detail
- Medical terminology
- Payment collection
- Teamwork
- Medical insurance
- Spanish fluency
- Problem-solving
Languages
English
Professional
Spanish
Professional
Timeline
Patient Specialist
National Vascular Physicians
11.2022 - Current
Medical Assistant
Annandale Eye Care
01.2020 - 11.2022
High School Diploma -
Annandale High School
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