Gloria Williams
Pasadena
Summary
Demonstrates strong communication, and teamwork skills, with ability to quickly adapt to new environments. Eager to take on new tasks and develop professional skills. I bring positive attitude and commitment to continuous learning and growth. I have excellent customer service, time management and problem solving skill. Self-motivated work ethic to perform effectively in independent or team environments. Prepared to start a career and achieve a positive outcome.
Overview
8
8
years of professional experience
Work History
Bus Monitor
Smith’s Bus Service
11.2023 - Current
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Secured special seats and restraint devices used by students.
- Managed emergency bus evacuations with appropriate use of emergency door.
- Kept student personal and medical information in strictest confidence.
- Collaborated and communicated with school personnel, students and parents to maintain positive relationships.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Trained new bus monitors in proper protocols and procedures, upholding high standards for performance within the team.
- Supported special needs students with individualized care, fostering an inclusive environment.
Administrative Assistant
Highland Turf, Inc. Hti
06.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Call Center Representative
Window Nation
11.2019 - 08.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Tanning Consultant
No Sand Tan
04.2018 - 11.2019
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
- Fostered a welcoming atmosphere within the salon that encouraged repeat business from satisfied customers.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
Restaurant Hostess
Two Rivers Steak & Fish House
12.2016 - 04.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Education
High School Diploma -
Chesapeake Senior High School
Pasadena, MD05-2019
Skills
- Patience and empathy
- Reliability and punctuality
- Safety awareness
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- File organization
- Customer and client relations
- Strong problem solver
- Verbal communication
- Schedule management
- Microsoft office
- Multitasking & Prioritization
- Self-Motivated
- Flexible & Adaptable
- Quick Learner Abilities
- Excel
Timeline
Bus Monitor
Smith’s Bus Service
11.2023 - Current
Administrative Assistant
Highland Turf, Inc. Hti
06.2022 - 08.2023
Call Center Representative
Window Nation
11.2019 - 08.2021
Tanning Consultant
No Sand Tan
04.2018 - 11.2019
Restaurant Hostess
Two Rivers Steak & Fish House
12.2016 - 04.2018
High School Diploma -
Chesapeake Senior High School
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