Glorious Nchotaku
upper marlboro
Summary
Aspiring Business Analyst with experience in data analysis, reporting, and workflow automation. Passionate about leveraging data-driven insights to improve business processes. Seeking to apply analytical and problem-solving skills in an internship role.
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Administrator & Developer
ServiceNow
01.2024 - 04.2024
- Company Overview: It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work
- Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500
- Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
- But this is just the beginning of our journey
- Join us as we pursue our purpose to make the world work better for everyone
- Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow
- Analyzed ServiceNow data to identify trends and improve operational efficiency
- Created automated workflows and dashboards for enhanced decision-making
- Developed custom applications to optimize ServiceNow solutions
- It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work
- Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500
- Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work
- But this is just the beginning of our journey
- Join us as we pursue our purpose to make the world work better for everyone
- Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow
Junior Security Control Assessor
BlueDiamond Tech Consulting
12.2019 - 10.2020
- Conducted risk assessments and security control evaluations
- Assisted in reviewing NIST-compliant vulnerability reports
Education
Bachelor of Information Technology -
University of Maryland Global Campus
College Park, MDSkills
- Power BI
- Excel
- SQL
- Requirements Gathering
- Process Mapping
- ITSM
- Flow Designer
- Reporting & Dashboards
- Basic JavaScript
- Python
- System updates
- System monitoring
- Technical support
Websites
Certification
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Business Process Analyst
Timeline
System Administrator & Developer
ServiceNow
01.2024 - 04.2024
Junior Security Control Assessor
BlueDiamond Tech Consulting
12.2019 - 10.2020
Bachelor of Information Technology -
University of Maryland Global Campus
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