Grace McNeil
Suitland
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Reliable Contracted Driver known for high productivity and efficiency in task completion. Possess specialized skills in route planning, time management, and client communication. Excel in adaptability, problem-solving, and customer service, ensuring smooth operations and positive experiences on each assignment.
Overview
25
25
years of professional experience
Work History
FedEx Contracted Driver Supervisor
FedEx Ground
Upper Marlboro
07.2020 - Current
- Operate company vehicles.
- Provides courteous and efficient delivery and pick-up of packages.
- Performs other duties as assigned.
- Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person.
- Good human relations and verbal communication skills. Neat appearance since customer contact is required.
- Ability to work in a constant state of alertness and in a safe manner.
FedEx Contracted Driver
FedEx Home/Ground
Alexandria
08.2018 - 07.2019
- Operate company vehicles.
- Provides courteous and efficient delivery and pick-up of packages.
- Performs other duties as assigned.
- Ability to lift 50 lbs. Ability to maneuver packages of any weight above 50 lbs. with appropriate equipment and/or assistance from another person.
- Good human relations and verbal communication skills. Neat appearance since customer contact is required.
- Ability to work in a constant state of alertness and in a safe manner.
Data Quality Specialist
ERT
Boston
05.2015 - 04.2018
- Management of clinical trial databases.
- Data Change Form Investigation, data entry, case verification and case closure.
- Communication with internal and external customers to ensure accuracy, quality and consistency using various reporting utilities.
- Manage clinical Fax and Email for internal and external clients.
Data Quality Specialist
PHT
Boston
03.2013 - 05.2015
- Management of clinical trial databases.
- Data Change Form Investigation, data entry, case verification and case closure.
- Communication with internal and external customers to ensure accuracy, quality and consistency using various reporting utilities.
- Manage clinical Fax and Email for internal and external clients.
Senior Billing Representative
Quest Diagnostics
Cambridge
01.2011 - 11.2012
- Edited procedures to ensure proper information for billing.
- Followed up on patient/insurance claims for patient, insurance, and government payors.
- Cashed application of monies received.
- Coordination of explanation of benefits (EOB’s) from insurance carriers.
- Billing of co-pays, deductibles, some secondary insurances.
Technical Representative I
Quest Diagnostics
Cambridge
01.2011 - 11.2012
- Called doctors’ offices, hospitals, and other related medical facilities to resolve issues related to the account.
- Resolved client issues involving missing specimens and specimen handling issues.
- Informed clients of all new test information and specimen requirements.
- Entered all resolved information given by client into the lab system.
- Handled and resolved all technical and test related problems by providing research and medical documents.
Phlebotomy Services Representative Level 2
Quest Diagnostics
Cambridge
01.2011 - 11.2012
- Greet customers appropriately. Treat all customers in a courteous manner.
- Ensures all field phlebotomy and PSC specimens are collected accurately and on time.
- Collects specimens according to established procedures.
- Research test/client information utilizing lab computer system or Directory of Service.
- Label, centrifuge, split, and freeze specimens as required by test order.
- Package specimens for transport.
- Maintains required records and documentation.
- Maintains all appropriate PSC/Phlebotomy logs.
Medical Secretary/Office Coordinator
Mark Vonnegut Pediatrics
Quincy
09.2009 - 02.2010
- Answered phone calls and took messages accordingly for pediatric office environment.
- Checked in patients and scheduled appointments.
- Escorted patients to exam rooms.
- Processed patient insurance and billing.
- Scheduled procedures as well as ensuring referrals are in place for patient visits.
Office Coordinator
Joint Effort Physical Therapy
Taunton
06.2009 - 08.2009
- Assisted Physical Therapist(s) with scheduling and running the office sufficiently.
- Scheduled and booked patients for appointments.
- Maintained office supplies as well as equipment needed for the office.
- Ensured authorization for referrals and contacted insurance companies.
Medical Secretary/Receptionist
Gastrointestinal Specialist
Brockton
02.2009 - 06.2009
- Entered patient appointments in computerized system.
- Provided office management support to physicians.
- Maintained inventory of office supplies.
Medical Secretary/Office Coordinator
Southboro Medical Group
Framingham
09.2005 - 01.2009
- Operated Nynex Meridian Telephone System to relay incoming and interoffice calls.
- Run insurance eligibility checks for Cardiology and Internal Medicine departments.
- Coordinated the transcribing process at Framingham Site, i.e. faxing, downloads, corrections and distribution.
- Computer experience and familiarity with Windows 2000, Microsoft Outlook, Microsoft Excel and MS Word.
- Reviewed Cardiology schedules to ensure referrals are in place for patients’ visits.
- Coordinated the Holter Monitor process, i.e. placing Holters on patients, up and downloading of Holter information.
- Scheduled appointments for providers via Ntierprise/Epic software program, schedule surgeries.
- Maintained supplies for the reception area.
- Attended departmental meetings.
Financial Aid Assistant / Secretary
First Financial Resources
Framingham
06.2000 - 08.2005
- Established credit status payment commitments with customers.
- Outbound and inbound calls on delinquent accounts to make arrangements to bring the account to current.
- Skip tracing and sending accounts to legal department.
Medical Assistant Extern
Brigham & Women’s Newton corner
Newton
11.2010
- Assisted Doctors Setting up exam rooms.
- Set up trays and assisted with specialized procedures.
- Observed HCG’s and Strep Testing.
- Performed EKG’s.
- Took and recorded patient blood pressure and vital signs.
- Injections and performed venipuncture, phlebotomy.
Education
Medical Assisting Diploma -
Everest Institute
03.2011
Mass Bay Community
06.2006
Diploma -
Framingham High School
06.2004
Skills
- Excellent patient care
- Assisting with procedures
- Exam room prep & set up
- Taking and recording patient vital signs
- Phlebotomy
- Injections
- Venipunctures
- EKGs
- Throat Cultures
- Urinalysis
- Strep testing
- Patient positioning
- CPR certified
- Knowledge of OSHA and HIPAA guidelines
- Appointment scheduling
- Billing
- Coding
- Invoicing
- Data Entry
- Data analysis
- Database management
- Logistics coordination
- Route optimization
- Safety compliance
- Customer service
- Time management
- Inventory management
- Billing procedures
- Effective communication
- Technical troubleshooting
- Problem resolution
- Attention to detail
- Team collaboration
- Conflict resolution
- Basic mechanical repair
- Excellent navigation
- Safe driving practices
- Vehicle maintenance
- Organizational
- Quality assurance
Timeline
FedEx Contracted Driver Supervisor
FedEx Ground
07.2020 - Current
FedEx Contracted Driver
FedEx Home/Ground
08.2018 - 07.2019
Data Quality Specialist
ERT
05.2015 - 04.2018
Data Quality Specialist
PHT
03.2013 - 05.2015
Senior Billing Representative
Quest Diagnostics
01.2011 - 11.2012
Technical Representative I
Quest Diagnostics
01.2011 - 11.2012
Phlebotomy Services Representative Level 2
Quest Diagnostics
01.2011 - 11.2012
Medical Assistant Extern
Brigham & Women’s Newton corner
11.2010
Medical Secretary/Office Coordinator
Mark Vonnegut Pediatrics
09.2009 - 02.2010
Office Coordinator
Joint Effort Physical Therapy
06.2009 - 08.2009
Medical Secretary/Receptionist
Gastrointestinal Specialist
02.2009 - 06.2009
Medical Secretary/Office Coordinator
Southboro Medical Group
09.2005 - 01.2009
Financial Aid Assistant / Secretary
First Financial Resources
06.2000 - 08.2005
Medical Assisting Diploma -
Everest Institute
Mass Bay Community
Diploma -
Framingham High School