Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Volunteer Experience
Awards
Timeline
Generic

GRACE MODOZIE

Lanham

Summary

Dynamic Retail Sales Associate with proven expertise at Ross Dress for Less, excelling in customer service and cash handling. Recognized for enhancing customer engagement and maintaining store standards. Strong interpersonal skills and a positive attitude drive sales success and foster team collaboration, ensuring a welcoming shopping experience for all customers. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Ross Dress for Less
Greenbelt
12.2022 - 08.2023
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Greeted customers and engaged in conversation to assess needs.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Developed strong interpersonal skills to effectively communicate with customers and coworkers.
  • Maintained cleanliness of work areas throughout shift according to company standards.
  • Delivered exceptional customer service to guests.
  • Cleaned and organized sales floor in accordance with company merchandising standards.
  • Located merchandise on racks or shelves and delivered to customers.
  • Maintained a clean and organized store environment that met all safety standards.

Retail Sales Associate

Six Flags America
Bowie
06.2020 - 08.2022
  • Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
  • Greeted customers and engaged in conversation to assess needs.
  • Provided friendly and knowledgeable assistance to customers on the sales floor.
  • Developed strong interpersonal skills to effectively communicate with customers and coworkers.
  • Maintained cleanliness of work areas throughout shift according to company standards.
  • Located merchandise on racks or shelves and delivered to customers.
  • Maintained a clean and organized store environment that met all safety standards.
  • Answered questions regarding store and merchandise.
  • Cleaned shelves, counters, and tables.
  • Arranged and displayed merchandise to promote sales.
  • Opened and closed cash registers, balanced cash drawers, and made deposits.
  • Bagged and packaged purchases and wrapped gifts.

Volunteer

St. Christopher's Church
Lanham
05.2020 - 07.2020
  • Distributed fresh fruits, vegetables, and canned goods to those in need during the pandemic.
  • Developed strong customer service skills through daily interactions with customers.

Education

Bachelor of Science (B.S.) - Psychology

Prairie View A&M University
Prairie View, TX, US
05.2025

Skills

  • Money Handling
  • Loss Prevention
  • Order Processing
  • Display Setup
  • Customer Service
  • Store Opening and Closing
  • Product Merchandising
  • Teamwork
  • Cash Register Operation
  • Cash Handling
  • Customer Engagement
  • Customer Needs Assessment
  • Retail Store Operations
  • Customer Assistance
  • Professional Appearance
  • Transaction Processing
  • Teamwork and Collaboration
  • Stocking and Receiving
  • Problem-Solving
  • Self-motivation
  • Organizational skills
  • Customer service excellence
  • Returns and exchanges
  • Store maintenance
  • Social media savvy
  • Interpersonal skills
  • Sales goal achievement
  • Positive attitude
  • Sales techniques
  • Melodic development
  • Rhythm mastery
  • Ear training
  • Ensemble playing
  • Instrument maintenance
  • Genre versatility
  • Music history knowledge
  • Music theory knowledge
  • Harmony understanding
  • Instrument proficiency
  • Taking Cues and Direction
  • Reading Sheet Music
  • Creative Thinking
  • Team Collaboration
  • Stage Performance
  • Voice Projection
  • Confidence Building
  • Performance Etiquette
  • Vocal Agility
  • Foreign Language Pronunciation
  • Choral Blend
  • Vocal Projection
  • Music Theory Knowledge
  • Emotional Connection
  • Stage Etiquette
  • Self-Motivation
  • Improvisation Techniques
  • Musicality and Rhythm
  • Creativity and Originality
  • Performance Presence
  • Choreography Memorization
  • Goal Setting
  • Discipline and Focus
  • Social Media Promotion
  • Expressiveness and emotion
  • Attention to detail
  • Body rhythm and movement
  • Creating new dance routines
  • Music selection
  • Relationship building
  • Expressive and artistic
  • Responsible for implementing ABA (Applied Behavior Analysis) programs under the supervision of a BCBA for children with Autism Spectrum Disorder
  • Passed BACB approved trainings and assessments, abides by BACB ethical code
  • Works 1:1 with child enacting behavior intervention plans and skill acquisition, collecting data, assisting in parent training, and consulting with the BCBA to ensure program integrity

Extracurricular Activities

Marching Band

Volunteer Experience

Associate, St. Christopher's Church, Lanham, MD, Distributed fresh fruits, vegetables, and canned goods to those in need during the pandemic., 05/01/20, 07/31/20

Awards

  • National Bible Quiz winner, 1st place, 2019
  • National Bible Quiz winner, 1st place, 2021

Timeline

Retail Sales Associate

Ross Dress for Less
12.2022 - 08.2023

Retail Sales Associate

Six Flags America
06.2020 - 08.2022

Volunteer

St. Christopher's Church
05.2020 - 07.2020

Bachelor of Science (B.S.) - Psychology

Prairie View A&M University

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GRACE MODOZIE