Grace Sagel
Baltimore
Summary
Detail-oriented and client-focused professional with over two years of experience supporting clients, reviewing documentation, and processing transactions in regulated, service-driven environments. Proven ability to research account history, resolve issues, and maintain high standards of quality and productivity. Strong interest in project management and process improvement, with plans to obtain the Certified Associate in Project Management (CAPM) certification by March 1, 2026.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Funeral Director's Assistant
ESFD, LLC Funeral Group
Rockville
02.2023 - Current
- Review and process moderately complex client transactions, ensuring proper documentation, authorization, and compliance with internal and legal requirements
- Research account and case history to resolve client inquiries, identify discrepancies, and take corrective action to maintain quality and productivity standards
- Communicate with clients verbally and in writing to explain processes, timelines, and next steps with professionalism and discretion
- Identify documentation errors and implement corrective measures to prevent recurrence and support continuous process improvement
- Assist the Advance Planning Department by supporting pre-need and pre-death planning, including documentation preparation, information gathering, and coordination of client requests
Peer Educator Intern
Towson University - Health and Counseling Center
Towson
06.2022 - 08.2022
- Supported planning and execution of outreach initiatives and educational programs
- Assisted with data collection, reporting, and evaluation of program effectiveness
- Collaborated with team members on workshops, presentations, and social media campaigns
- Communicated institutional policies and educational content to diverse audiences
Administrative Assistant
MSA Interiors Inc.
Baltimore
06.2021 - 08.2022
- Supported daily office operations through accurate data entry, document management, and vendor coordination
- Conducted procurement research and managed vendor requests to support ongoing projects
- Assisted with internal quality checks and record organization to improve accuracy and efficiency
- Managed multiple priorities and deadlines in a fast-paced administrative environment
Education
Master - Clinical Mental Health Counseling
Capella University
Minneapolis, MN05.2028
Bachelor of Science - Psychology
Towson University
Towson, MD12.2022
Skills
- Retail Account & Client Support
- Transaction Processing & Documentation Review
- Quality Assurance & Error Resolution
- Account & Case History Research
- Process Improvement & Workflow Coordination
- Client Communication (Written & Verbal)
- Confidential & Sensitive Information Handling
- Cross-Functional Collaboration
- Microsoft Word
- Microsoft Excel
- Canva
- Organization
- Attention to Detail
- Problem Resolution
Project Management And Professional Development
- Actively developing project management skills with a focus on process improvement, documentation, and stakeholder communication.
- Certified Associate in Project Management (CAPM) - Planned completion by 03/01/26.
Certification
- Customer Service
- Maryland Child Development I, II, III (90-Hour Certification)
Timeline
Funeral Director's Assistant
ESFD, LLC Funeral Group
02.2023 - Current
Peer Educator Intern
Towson University - Health and Counseling Center
06.2022 - 08.2022
Administrative Assistant
MSA Interiors Inc.
06.2021 - 08.2022
Master - Clinical Mental Health Counseling
Capella University
Bachelor of Science - Psychology
Towson University