Graciela Ceron
Capitol Heights
Summary
Analytical and communicative professional skilled in enhancing customer satisfaction and operational efficiency. Bilingual capabilities support effective collaboration and team success. Strong multitasking abilities contribute to improved performance and service quality. Committed to continuous learning and growth in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
William III Cafe
Annapolis, MD
09.2024 - Current
- Trained and supervised staff, enhancing team performance and service quality.
- Oversaw daily operations to ensure optimal customer service and satisfaction.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Executed opening and closing procedures for point of sale systems to ensure accurate cash management.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Customer Service Representative
Foundever
El Salvador
12.2020 - 05.2023
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
INCOA
San Salvador, El Salvador11-2019
GED -
GED Testing Service
MD06-2026
Skills
- Customer service
- Team building and leadership
- Work Planning and Prioritization
- Multitasking and organization
- Problem-solving
- Computer skills
- Bilingual communication
Certification
ServSafe® Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
William III Cafe
09.2024 - Current
Customer Service Representative
Foundever
12.2020 - 05.2023
High School Diploma -
INCOA
GED -
GED Testing Service
Work references
Brianna Ridenour, Manager at William III Cafe.
Phone number: 443-223-5299