Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Grazia Romo

Frederick

Summary

Diligent administrator with solid background in managing front desk operations and ensuring satisfied client experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Eastpoint LLC
01.2022 - Current
  • Managed multi-line phone system, directing calls efficiently to appropriate departments.
  • Scheduled and coordinated appointments for clients, ensuring optimal use of time.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained organized filing systems, facilitating easy access to client information and documents.

Spanish Tutor

Self Employed
08.2018 - Current
  • Developed personalized lesson plans tailored to individual child needs.
  • Utilized digital platforms to deliver remote tutoring sessions effectively.
  • Collaborated with parents to provide feedback on student performance and development.
  • Implemented engaging teaching methods to enhance language retention and fluency.
  • Assisted with Spanish homework and projects for high school students.

Receptionist Administrator

Antezana & Antezana
08.2021 - 12.2022
  • Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
  • Coordinated office communications, enhancing information flow among clients and attorneys.
  • Maintained accurate filing systems and updated records to support case management.

Education

Associate of Arts And Humanities - Social Work

Montgomery College
Rockville, MD
12-2025

Skills

  • Billing and invoicing
  • Records management
  • Multi-line telephone operation
  • Data entry
  • Appointment scheduling

Certification

  • First Aid/CPR Certified
  • Abuse Prevention Systems Sexual Abuse Awareness Training + Special Needs
  • HEADS UP Concussion Training for Youth Sports Coaches

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Eastpoint LLC
01.2022 - Current

Receptionist Administrator

Antezana & Antezana
08.2021 - 12.2022

Spanish Tutor

Self Employed
08.2018 - Current

Associate of Arts And Humanities - Social Work

Montgomery College

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Grazia Romo