Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Greenlee McCullough

Cumberland

Summary

Hardworking team player, knowledgeable about customer service, POS, handling money, patient care, medical training, hospitality, and problem solving. Always willing to go above and beyond to serve guests and help patients in timely manner hoping to exceed expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Runner

Dairy Queen Grill & Chill
Cumberland
03.2025 - Current
  • Assisted in stocking shelves with inventory as needed.
  • Provided assistance to customers when necessary by answering questions or providing product information.
  • Provided excellent customer service when interacting with clients during pickups or deliveries.
  • Greeted customers and provided excellent customer service.
  • Cleaned and maintained work areas on a regular basis.
  • Adhered strictly to company regulations concerning safety standards at all times.
  • Monitored stock levels and reported any discrepancies to management immediately.
  • Maintained table settings by removing courses, replacing utensils, and refilling beverages.
  • Handled various errands for employees throughout company.
  • Collected food and quickly delivered to customers' tables.
  • Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
  • Actively contributed to the team by taking on additional duties during staff shortages or special events.

Hospitality Aide

Devlin Manor
Cumberland
06.2024 - 10.2024
  • Monitored vital signs such as temperature, pulse rate and respiration rate under direction from nurses.
  • Assisted with ambulation of patients using appropriate safety techniques while transferring them from bed to chair or wheelchair.
  • Transported patients between rooms, departments or other areas of the hospital using wheelchairs or stretchers.
  • Provided assistance to nursing staff by helping with patient care activities such as bathing, feeding, dressing and grooming.
  • Changed bed linens, made beds, cleaned bathrooms and emptied wastebaskets.
  • Participated in recreational activities with patients such as playing cards or board games.
  • Assisted with daily living activities such as brushing teeth, combing hair and assisting with personal hygiene needs.
  • Assisted in the preparation of meals for patients including cutting food into small pieces, serving meals and providing special diets as needed.
  • Answered call lights promptly and responded to patient requests for assistance.
  • Prepared trays for meal delivery by selecting menu items according to dietary requirements.
  • Reported any changes in a patient's condition immediately to the nurse on duty.
  • Adjusted beds, lights, bed rails and pillows to aid in patient comfort and safety.
  • Gave baths and assisted with shaving to help patients with personal hygiene tasks.

Retail Sales Associate

True Elegance Formal
Ridgeley
08.2023 - 01.2024
  • Handled customer complaints in a professional manner.
  • Organized displays to attract customers and promote sales.
  • Offered suggestions for additional items that may be of interest to customers.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted customers with finding the right product for their needs.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Created price tags and merchandise signs for new items.

Pharmacy Clerk

Beckman's Greene St. Pharmacy
Cumberland
03.2020 - 08.2023
  • Verified accuracy of prescriptions filled by pharmacists.
  • Entered patient data into computer system to maintain accurate records.
  • Checked expiration dates on prescription drugs to ensure potency.
  • Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter.
  • Assisted customers with selecting and purchasing medications.
  • Maintained pharmacy inventory, including ordering and stocking supplies.
  • Processed payments from customers using cash registers or other electronic systems.
  • Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
  • Organized and labeled medication containers for easy identification.
  • Utilized pharmacy management software to input patient data and process insurance claims.
  • Facilitated communication between patients, pharmacists, and healthcare providers.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
  • Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
  • Assisted in managing pharmacy's social media accounts and online presence.
  • Conducted regular checks of expiration dates on medications, removing outdated stock.
  • Assisted pharmacist in daily operations tasks and administrative tasks.

Retail Sales Associate

TJ Maxx
Cumberland
03.2021 - 05.2021
  • Handled customer complaints in a professional manner.
  • Organized displays to attract customers and promote sales.
  • Inspected purchased items for defects before handing them over to customers.
  • Greeted customers upon entering the store and provided assistance.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Promoted special offers and discounts to encourage additional purchases.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Processed returned merchandise according to company policies.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Helped customers by answering questions and locating merchandise.
  • Created price tags and merchandise signs for new items.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Calculated pricing, applied discounts, and collected payments to process transactions.

Cashier

Lost Mountain BBQ
Cumberland
11.2020 - 03.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Associate of Science - Nursing

Allegany College of Maryland
Cumberland, MD
05-2026

Associate of Applied Science - General Studies

Allegany College of Maryland
Cumberland, MD
05-2024

High School Diploma -

Fort Hill High School
Cumberland, MD
05-2022

Skills

  • Patient care
  • Vital sign monitoring
  • Medical documentation
  • Customer service
  • Time management
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Administrative tasks
  • Hospitality service expertise
  • Cash handling
  • POS systems
  • Restaurant etiquette
  • Cleaning and sanitizing

Certification

  • BLS and CPR certified

Timeline

Runner

Dairy Queen Grill & Chill
03.2025 - Current

Hospitality Aide

Devlin Manor
06.2024 - 10.2024

Retail Sales Associate

True Elegance Formal
08.2023 - 01.2024

Retail Sales Associate

TJ Maxx
03.2021 - 05.2021

Cashier

Lost Mountain BBQ
11.2020 - 03.2021

Pharmacy Clerk

Beckman's Greene St. Pharmacy
03.2020 - 08.2023

Associate of Science - Nursing

Allegany College of Maryland

Associate of Applied Science - General Studies

Allegany College of Maryland

High School Diploma -

Fort Hill High School

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Greenlee McCullough