Greeta Bishwokarma
Middle River
Summary
Skilled multitasker and detail-oriented professional with extensive experience in hospitality and food service management, currently seeking a transition into an Office management position. Proven track record in supervising operations, mentoring staff, and enhancing customer satisfaction in high-paced environments. Committed to applying exceptional organizational and interpersonal skills to support and contribute to a positive work environment.
Overview
6
6
years of professional experience
Work History
Business Operations Manager
Gurkha Jewelers
Parkville
09.2024 - Current
- Built and maintained vendor relationships to support product sourcing and pricing
- Oversaw shipping logistics, including packaging, labeling, and tracking orders
- Managed order processing and coordinated deliveries
- Maintained accurate records of orders, shipments, and transactions
- Managed Google Business profile to support online presence
- Implemented and maintained Square system for payments and reporting
- Performed high-level service in multicultural and diverse environment.
Assistant Manager
MARTA Fine Food and Spirits
Baltimore
09.2023 - Current
- Supervised daily operations to ensure adherence to quality and service standards.
- Coordinated staff schedules to maximize coverage during peak hours.
- Monitored cash intake and deposits, enhancing accuracy and minimizing discrepancies.
- Conducted regular inventory counts to verify stock levels and forecast future needs.
- Provided hands-on assistance to customers, assessing needs and staying current on preferences.
- Mentored team members, fostering professional development and accountability.
- Generated repeat business through exceptional customer service, addressing concerns with knowledge and friendliness.
Fine Dining Server and Bartender
MARTA Fine Food and Sprits
Baltimore
11.2022 - 08.2023
- Delivered high-volume service in fast-paced environments, including weekends and special events
- Utilized Toast POS to manage orders, payments, and guest checks
- Upsold menu items to increase revenue and enhance guest experience
- Maintained clean, organized bar and dining areas to meet service and hygiene standards
- Performed opening and closing duties, including cash handling, reporting, and inventory support
- Built strong customer relationships and resolved issues professionally
- Collaborated with kitchen and team members to ensure timely and accurate service
- Followed alcohol safety guidelines to ensure responsible service
Server
Smashing Grapes
Gambrills
07.2021 - 02.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with a POS system to place orders, manage bills, and handle complimentary items
- Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess
Smashing Grapes
Gambrills
08.2020 - 07.2021
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Answered customer questions about hours, seating, and menu information
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Science - Human Resources Management
Anne Arundel Community College
Arnold, MD06-2025
High School Diploma -
High School Of Applied Communications
Long Island City, NY06-2018
Skills
- Inventory Maintenance and Oversight
- Toast POS
- Microsoft Office expertise
- Employee Performance Evaluations
- Sales monitoring
- Operations Management
- Business development understanding
- Staff Supervision
- Customer Relations
- Staff Training and Development
- Money Handling
- Orientation and training
- Team motivation
Languages
- Nepali, Native or Bilingual
- Hindi, Full Professional
Timeline
Business Operations Manager
Gurkha Jewelers
09.2024 - Current
Assistant Manager
MARTA Fine Food and Spirits
09.2023 - Current
Fine Dining Server and Bartender
MARTA Fine Food and Sprits
11.2022 - 08.2023
Server
Smashing Grapes
07.2021 - 02.2023
Hostess
Smashing Grapes
08.2020 - 07.2021
Associate of Science - Human Resources Management
Anne Arundel Community College
High School Diploma -
High School Of Applied Communications