GREGORY SHOGA
Laurel
Summary
A distinguished and results-oriented Business Analyst, with over 5 years of experience and a robust expertise in software development, with an in-depth comprehension of critical project success factors. I have developed a profound understanding of the elements that contribute to project success through leading dynamic cross-functional teams, scrutinizing project and business strategies, and identifying operational performance weaknesses. I take ownership of every stage of the project lifecycle-from inception, through monitoring, to closing consistently delivering projects that not only meet but exceed expectations, on time and within budget, while ensuring stringent security measures. My expertise encompasses the SDLC process, with a strong focus on the Agile/Scrum framework.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Analyst
Hansoh Bio LLC
06.2023 - Current
- Facilitated the elicitation and comprehensive documentation of business and functional requirements for the creation of the Hansoh Bio inventory management software using Jira and Confluence
- Conducted thorough analyses to identify system gaps and process improvements that led to a 20% boost in inventory control efficiency.
- Collaborated seamlessly with cross-functional teams, including developers, QA professionals, and key stakeholders, ensuring alignment with business objectives
- Cleared roadblocks for the team and led key Agile ceremonies, including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives.
- Coordinated user acceptance testing (UAT), carefully crafting detailed test scripts and scenarios to ensure system reliability
- Analyzed user feedback and system data to formulate insightful recommendations for actionable improvements and feature enhancements
- Created and maintained detailed standard operating procedure documents which included process flows, user guide fostering a clear understanding of the system's functionalities using Visio and Confluence
- Conducted end-user training, boosting inventory management efficiency by 25%
Business Analyst
Stack IT Solutions
08.2021 - 05.2023
- Worked closely with the Product Owner to prioritize stories and features in the Clixx reporting application, increasing feature utilization and reducing project delays by 20%
- Worked closely with Business Owners and Product Managers to capture, prioritize, and understand business needs, resulting in a 25% improvement in stakeholder satisfaction
- Conducted business requirements gathering sessions for each of the epic features in the Clixx reporting application using questionnaires and business scenarios with end users, subject matter experts (SME), and developers
- Removed team impediments, facilitated backlog refinement meetings, sprint planning, sprint reviews, daily standups, and sprint retrospectives
- Experienced in creating test cases, test scripts, and traceability matrices
- Collaborated with key clients to translate end-to-end business requirements documentation for the Software Development Life Cycle
- Partnered with Scrum teams and the Product Owner, acting as a coach, mentor, servant leader, and mediator to deliver new features to software products
- Implemented the Agile methodology using a Scrum framework across the organization, encompassing executives, software teams, and marketing departments, affecting 65 employees
- Conducted sprint planning meetings to assign points for user stories and prioritize work for the product backlog
- Analyzed and prioritized user and client business requirements as system requirements for software development, planned, and defined system requirements using UML methodologies and visual workflow diagrams
- Documented user stories using Rally and Atlassian Jira
- Documented acceptance criteria using the Given-When-Then format
- Solved product-related issues, made critical decisions, and completed trade-off analyses to maintain progress towards business deliverable commitments, mitigating roadblocks for successful team completion of release/sprint goals
Business Systems Analyst
Stack IT Solutions
02.2020 - 07.2021
- Developed BRDs, user stories, and process flow diagrams with Visio and Axure for the Zageno project, aligning with goals and streamlining documentation processes, resulting in a 90% on-time feature delivery rate
- Led Joint Application Development (JAD) sessions with stakeholders to define business rules, functional requirements, and UI requirements, ensuring that Zageno's features met business and user expectations
- Facilitated daily standups and addressed any impediments, resulting in an 18% increase in team efficiency by maintaining clear communication and resolving issues promptly
- Managed weekly bug triage meetings with the development team to address and resolve issues quickly, ensuring timely delivery and high-quality output
- Partnered with the QA team to document test cases and test data, guiding the business team through user acceptance testing (UAT) to ensure product quality
- Defined the project scope and objectives, translating business needs into both functional and non-functional requirements
- Led the integration of key features such as live chat, product uploads, and quote requests, contributing to a 25% increase in platform adoption
- Conducted gap analysis to identify risks, reducing potential issues by 20%
- Applied creative problem-solving techniques to mitigate risks and ensure on-time delivery
- Partnered with the UI/User Experience teams to design intuitive workflows for live chat, product uploads, and quote requests, leading to a 10% increase in user engagement
- Advocated for inclusive design and accessibility improvements across the platform
- Managed project workflows using JIRA and Confluence, applying Agile methodologies to improve project delivery efficiency by 15%
- Balanced competing priorities and ensured the timely delivery of key features, contributing to overall project success
Skills
- Agile Methodologies
- APIs
- Acceptance Criteria
- Atlassian Jira
- Axure
- Backlog refinement
- Balsamic
- Confluence
- DrawIO
- Google Apps
- Gliffy
- Jira
- JAD Sessions
- Microsoft Office
- Microsoft Visio
- Portfolio Management
- Process Flow Diagrams
- Quality Assurance Testing
- Relational Databases
- Requirements Gathering
- Screen Mockups
- Scrum
- SDLC
- Sharepoint
- Scrum Events
- SQL
- Test cases
- UML
- UI/UX Design
- User Acceptance Testing
- User Stories
- Use Cases
- Visio
- Visual Studio
- Wireframes
Certification
- Scrum Master Certification, International Scrum Institute 07/01/18
- Agile Software Development Certificate, Linkedin Learning 12/01/22
- SAFe 6.0 Product Owner Certification 07/01/24
Hobbies and Interests
- Learning new skills
- Playing tennis
- Cooking
Timeline
Business Analyst
Hansoh Bio LLC
06.2023 - Current
Business Analyst
Stack IT Solutions
08.2021 - 05.2023
Business Systems Analyst
Stack IT Solutions
02.2020 - 07.2021
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