Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Gretchen Shawen

Princess Anne

Summary

Nursing leader with extensive experience at Centurion Health, specializing in regulatory compliance and crisis management. Developed and executed employee training programs that significantly improved team performance and morale. Implemented process improvements that optimized operations and promoted a culture of excellence and accountability.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Director of Nursing

Centurion Health
Westover
04.2025 - Current
  • Maintained relationships with key stakeholders, including customers, suppliers, government officials, and industry associations, promoting goodwill towards the organization.
  • Created programs to incentivize employees throughout the region, resulting in improved morale and productivity.
  • Recruited top talent from local colleges and universities to fill vacant positions throughout the region.
  • Led regular training sessions on new products and services for regional staff members.
  • Resolved escalated patient complaints in a timely manner.
  • Coordinated activities with other departments, such as Human Resources, IT, and Logistics, ensuring alignment between regional operations and company-wide initiatives.
  • Established effective communication channels between regional offices, district managers, and corporate headquarters.
  • Ensured safety standards were met at all locations through regular inspections of facilities and equipment.
  • Identified opportunities for process improvements within the region's operations and led implementation efforts accordingly.
  • Conducted monthly performance reviews with district managers, setting measurable objectives for each compound.
  • Participated in round table discussions to brainstorm business strategies.
  • Gave exciting and highly descriptive presentations to customers to impart information on company's products and services.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Worked within company expense budgets and to ensure compliance with company procedures.
  • Maximized selling effectiveness through coaching, recognition and providing effective feedback.
  • Collaborated with team members in developing best practices to support company objectives.
  • Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
  • Coordinated with the recruiting department to recruit, hire, and retain top talent within the region.
  • Monitored compliance with all legal and regulatory requirements within the region.
  • Led a team of managers, providing coaching and development to achieve exemplary performance metrics.
  • Established performance metrics and accountability standards for regional staff.
  • Managed crisis situations, ensuring minimal disruption to operations and maintaining brand integrity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Assistant Director of Nursing

Life Star Response
Salisbury
04.2015 - 03.2024
  • Oversaw daily operations within the department including scheduling shifts and approving time off requests.
  • Maintained accurate records of staffing assignments and patient data according to established guidelines.
  • Implemented infection control measures according to established protocols.
  • Investigated incidents reported by staff members or patients and families.
  • Evaluated new technologies and equipment used in Commercial Ambulance.
  • Ensured proper orientation of new hires as well as ongoing training for existing staff members.
  • Collaborated with multidisciplinary teams to develop best practices for patient care delivery.
  • Provided leadership support during times of crisis or emergency situations.
  • Facilitated professional development opportunities for nurses through continuing education programs.
  • Provided guidance to department supervisors regarding clinical practice standards.
  • Conducted performance evaluations for all EMTs, paramedics, and nursing personnel.
  • Assisted with recruitment and retention of staff.
  • Developed and implemented strategies to promote patient safety and quality care outcomes.
  • Created policies and procedures to ensure compliance with state regulations.
  • Responded promptly to inquiries from physicians, families, staff members, and other healthcare professionals.
  • Developed and implemented policies and procedures to ensure compliance with state regulations.
  • Assessed staffing needs based on patient acuity levels.
  • Assessed competency of clinical staff to promote quality, continuity, and safety.
  • Reviewed daily documentation of dispensing of controlled substances, immediately noting discrepancies from shift to shift.
  • Implemented changes needed to correct deficiencies found during government inspections.
  • Communicated with patients with compassion while keeping medical information private.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Established solid relations with leadership and staff by attending leadership meetings and coordinating interdepartmental information exchanges.
  • Monitored ambulance use, facilities and staff to provide optimal use of resources.
  • Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
  • Planned and implemented programs for commercial ambulance and critical care transports by supporting personnel administration and training.
  • Recruited, hired and trained new medical and facility staff.

Patient Flow Coordinator

TidalHealth Peninsula Regional
Salisbury
10.2012 - 02.2023
  • Responded quickly and appropriately to any unexpected changes in demand or supply of services that could affect the overall flow of patients throughout the system.
  • Collaborated with physicians, nurses, case managers, social workers, therapists and other healthcare professionals to ensure timely delivery of services.
  • Assisted with developing policies and procedures for managing patient flow throughout the organization.
  • Provided support to patients when needed during transitions from one service area or unit to another within the facility.
  • Maintained accurate records of all admissions, discharges and transfers.
  • Analyzed trends related to length of stay and readmissions in order to identify opportunities for improvement.
  • Developed performance metrics for evaluating effectiveness of strategies used for improving patient flow processes.
  • Identified areas where additional resources were needed in order to improve patient flow processes.
  • Facilitated communication between departments regarding patient status changes or updates.
  • Assessed patient's condition upon admission to determine appropriate level of care and assign bed assignments accordingly.
  • Coordinated patient flow through the hospital by monitoring wait times, assigning beds and communicating with staff to ensure efficient patient care.
  • Provided training on best practices for optimizing patient flow processes.
  • Ensured compliance with all applicable laws, regulations, standards and guidelines related to patient safety and quality assurance initiatives.
  • Conducted regular reviews of patient waiting lists and identified potential bottlenecks in the system.
  • Documented any process improvements made as a result of implementing new strategies or procedures aimed at increasing efficiencies in the system.
  • Participated in departmental meetings to discuss current issues relating to patient flow.
  • Reviewed reports on utilization rates across various departments within the facility in order to identify areas needing improvement.
  • Developed and implemented strategies for improving patient throughput efficiency in order to reduce delays in care.
  • Monitored daily census data to assess staffing needs and adjusted schedules accordingly.
  • Demonstrated flexibility during changes to patient care practice.
  • Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
  • Received and routed care team messages and documents to appropriate staff.
  • Assured regulatory compliance and professionalism across patient service.
  • Scheduled evaluations and procedures for patients.
  • Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
  • Provided administrative support for patient care staff.
  • Processed patient intake information and updated medical records prior to treatment.
  • Educated patients and families on health maintenance and disease prevention.
  • Managed patient admission and discharge processes, ensuring smooth transitions.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Developed and implemented patient care policies and procedures to improve service quality.
  • Tracked patient outcomes and prepared reports for healthcare providers.
  • Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Resolved customer complaints or answered customers' questions.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Maintained accurate records of patient care services rendered utilizing the electronic medical record system.
  • Delivered compassionate end-of-life care when needed according to established hospice guidelines.
  • Educated families about their loved ones' conditions and provided emotional support.
  • Identified potential risks or complications during treatment processes and took appropriate corrective action.
  • Monitored vital signs and other indicators of patient health status.
  • Assisted in training new staff members on proper nursing protocols for emergency room operations.
  • Provided emergency care to critically ill patients in a timely manner.
  • Performed triage, prioritizing treatment of incoming patients based on acuity level.
  • Administered medications and treatments per physician orders.
  • Assisted in the preparation of trauma victims for transfer or discharge from the hospital.
  • Responded quickly to life-threatening situations while maintaining composure under pressure.
  • Reviewed laboratory results promptly for accuracy and followed up on abnormal findings with physicians.
  • Facilitated communication between physicians, nurses, technicians, therapists, social workers, family members and other healthcare providers.
  • Managed intravenous lines, wound dressings, catheters, and other medical devices.
  • Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
  • Ensured compliance with all hospital policies, procedures, standards, and regulations.
  • Assessed patient condition and developed individualized care plans.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Trained other nurses on patient care and daily tasks, supporting growth, and professional development.
  • Provided emotional support and guidance to patients and their families.
  • Maintained open and clear communication with physicians to coordinate effective patient care.
  • Supported criminal inquiries by reporting injuries and completing evidence collection kits.
  • Responded quickly to codes and coordinated efficient and skilled care.
  • Administered critical IV medications to stabilize patients for assessment and treatment.
  • Upheld patient safety standards by preventing unauthorized access or incorrect dosage administration.
  • Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
  • Utilized advanced cardiac life support (ACLS) and basic life support (BLS) techniques during critical situations.
  • Operated and maintained emergency department equipment, performing regular checks for functionality and safety.
  • Participated in professional development programs to stay current with advances in emergency nursing practice.
  • Led debriefing sessions following major incidents, contributing to an environment of continuous learning and improvement.
  • Administered medications, treatments, and vaccines as prescribed, adhering to strict safety protocols.
  • Coordinated with interdisciplinary teams to develop and implement individualized care plans for patients.
  • Educated patients and families on disease management, prevention, and healthy lifestyle choices.

Emergency Room Registered Nurse

Covenant Women's and Children's Hospital
Lobbock
12.2011 - 10.2012
  • Administered medications as prescribed by physician and monitored patient response to treatments.
  • Maintained accurate documentation of patient information in accordance with HIPAA regulations.
  • Assured that all necessary supplies were available for use in the Pediatric Emergency Room.
  • Managed multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
  • Facilitated communication between physicians, staff members, and families regarding diagnosis and treatment plans for pediatric patients.
  • Monitored vital signs of pediatric patients regularly according to established protocols.
  • Conducted regular rounds throughout the PER to monitor patient progress and provide additional support if needed.
  • Collaborated closely with physicians, registered nurses, and other healthcare professionals to ensure quality patient care was provided.
  • Assisted physicians during complex procedures such as intubations and lumbar punctures using appropriate equipment and techniques.
  • Instructed families on post-discharge care plans for their child's recovery process.
  • Coordinated transfer of critically ill children from ER to Intensive Care Unit when necessary.
  • Educated parents on proper care and treatment options for their children.
  • Utilized advanced technical skills to perform lifesaving interventions such as airway management or chest compressions when required.
  • Recognized potential life-threatening situations early on and took immediate action accordingly.
  • Performed initial assessment of patients upon arrival in the emergency room.
  • Supported the emotional needs of families during critical times when their child was being treated in the PER environment.
  • Managed multiple tasks simultaneously while maintaining composure in high-pressure situations.
  • Provided emergency care for pediatric patients with a variety of medical conditions.
  • Participated in team meetings to discuss cases, new developments, best practices.
  • Responded quickly to any changes in patient condition or urgent requests from physicians or family members.
  • Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Collaborated with health groups to plan or implement programs designed to improve overall health of communities.

Education

Bachelor of Science - Nursing

Texas Tech University
Lubbock, TX
05-2013

Associate of Applied Science - Nursing

South Plains College
Levelland, TX
12-2011

Some College (No Degree) - Pre-Nursing

Edison State College
Fort Myers, FL

Skills

  • Regulatory compliance
  • Employee training
  • Performance evaluation and measurement
  • Crisis management
  • Process improvement
  • Policy development
  • Recruitment strategies
  • Process improvements
  • Time management abilities

Certification

  • State of Maryland Board of Nursing, R203847
  • CPI
  • ACLS: expires 01/2026
  • PALS: expires 01/2026
  • CPR: expires 01/2026

Languages

English
Professional

Accomplishments

  • Dean List
  • Honor Roll

Timeline

Regional Director of Nursing

Centurion Health
04.2025 - Current

Assistant Director of Nursing

Life Star Response
04.2015 - 03.2024

Patient Flow Coordinator

TidalHealth Peninsula Regional
10.2012 - 02.2023

Emergency Room Registered Nurse

Covenant Women's and Children's Hospital
12.2011 - 10.2012

Bachelor of Science - Nursing

Texas Tech University

Associate of Applied Science - Nursing

South Plains College

Some College (No Degree) - Pre-Nursing

Edison State College

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Gretchen Shawen