Griffin Marks
Annapolis
Summary
Accomplished Lead Technician with a proven track record at Superior Windshield Repair, enhancing productivity and customer satisfaction through expert troubleshooting and repair. Skilled in safety compliance and customer service, I've successfully trained teams and optimized processes, significantly improving operational efficiency. My attention to detail and ability to multitask have been pivotal in driving achievements.
Overview
4
4
years of professional experience
Work History
Technician
Criswell Acura In Annapolis
09.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Technician
NTB-National Tire & Battery
01.2024 - 09.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Lead Technician
Superior Windshield Repair
01.2021 - 11.2023
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
Education
High School Diploma -
South River High School
Edgewater, MD06-2017
Skills
- Attention to detail
- Testing and repair
- Customer service
- Safety compliance
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
Timeline
Technician
Criswell Acura In Annapolis
09.2024 - Current
Technician
NTB-National Tire & Battery
01.2024 - 09.2024
Lead Technician
Superior Windshield Repair
01.2021 - 11.2023
High School Diploma -
South River High School
Similar Profiles
Christopher KummerChristopher Kummer
Sales Porter at Criswell Audi Of AnnapolisSales Porter at Criswell Audi Of Annapolis
Brian TaylorBrian Taylor
Fields Management at Darren CriswellFields Management at Darren Criswell
LUIS JUÁREZLUIS JUÁREZ
Adjunct Professor of Leadership at Criswell CollegeAdjunct Professor of Leadership at Criswell College