Henok Asrat
Baltimore
Summary
Operations professional prepared for this role with strong analytical skills and strategic mindset. Demonstrated ability to streamline processes, optimize resources, and enhance operational efficiency. Strong focus on team collaboration and adaptability to changing needs. Expertise in data analysis, project management, and problem-solving, ensuring reliable and impactful performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Infrastructure Operations Analyst
T. Rowe Price
08.2021 - Current
- Administer internal systems, VMs, and endpoints for over 1,000 devices, ensuring high uptime through proactive monitoring and performance tuning
- Manage enterprise infrastructure using SCCM to maintain system availability through strategic endpoint operations management
- Provide expert support for MS Office 365 applications and financial office add-ins, streamlining productivity for over 200 internal firm associates
- Manage provisioning, deprovisioning, and access control for SaaS and on-premise tools, improving onboarding efficiency
- Resolve SSL VPN and Direct Access issues for remote associates, ensuring seamless access to critical resources with minimal downtime
- Provide desktop support assistance during disaster recovery procedures and testing scenarios
- Support end-user restoration and system recovery from desktop support perspective
- Maintain audit-ready documentation for compliance reviews, contributing to successful audit outcomes
- Document detailed records of security incidents and operational procedures using SharePoint to support post-incident reporting requirements
- Implement dual control procedures for production system changes in accordance with compliance protocols
- Participate in on-call rotations, resolving critical user-impacting issues within SLA windows
- Collaborate with engineering teams to document system integration procedures for third-party tools
- Engage with vendors for escalated support issues, reducing incident response times
- Automated software deployment scripts using PowerShell, reducing manual effort
- Developed comprehensive disaster recovery assistance documentation and incident response procedures
- Configured over 2,000 internal Dell Thin Clients using Wyse console while maintaining IT policy compliance
- Enhanced security posture through management of BitLocker encryption for over 1,000 devices
Global Technology Intern
T. Rowe Price
06.2021 - 08.2021
- Supported company databases implementing information assurance protocols, improving data integrity across multiple platforms
- Executed troubleshooting tasks including imaging and patching Windows operating systems, increasing system reliability
- Created comprehensive documentation for desktop procedures, improving resolution times
- Delivered daily infrastructure alerts ensuring departments were informed of system vulnerabilities
Education
Bachelor of Science - Computer Information Systems
Towson University
12.2022
Skills
- Systems & Administration:
- Windows Server, Active Directory, Group Policy, SCCM, Remote Desktop Services, VMware, VirtualBox
- Applications & SaaS:
- Microsoft 365, SharePoint, ServiceNow
- Scripting & Automation:
- PowerShell, Bash, Python
- Cloud Platforms:
- Azure, Office 365 Admin, AWS, Citrix DaaS
- Security & Compliance:
- BitLocker encryption, NIST Frameworks, MITRE ATT&CK, Host-Based and Network Log Analysis
- Tools & Monitoring:
- Wireshark, Splunk, WhatsUp Gold, Grafana, Confluence, Git, Wyse Dell Console, MobileIron
- Clear communicator with strong problem-solving skills, critical thinking ability, and a collaborative, adaptable mindset
Certification
- CompTIA Security+ (Expires Feb 2027)
- CompTIA CySA+ (Expires Feb 2027)
- AWS Cloud Practitioner ( Pending)
Timeline
Infrastructure Operations Analyst
T. Rowe Price
08.2021 - Current
Global Technology Intern
T. Rowe Price
06.2021 - 08.2021
Bachelor of Science - Computer Information Systems
Towson University
Additional Involvement
- MOSAIC BRG Member: Actively promotes DEI and mentors new hires.
- African Diaspora Fair Representative: Presented Ethiopian culture and cuisine at corporate event.
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