Haiden Hinebaugh
Grantsville
Summary
Motivated rental technician with a strong background in customer service and teamwork. Skilled in identifying customer needs and delivering creative solutions. Aiming to leverage expertise to enhance operational efficiency and customer experiences.
Overview
3
3
years of professional experience
Work History
Boat Rental Employee
Bills Marine Service
McHenry
04.2025 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
Ski Rental Technician
Deep Creek Ski and Snowboard
McHenry
01.2023 - 03.2025
- Assisted customers in selecting appropriate ski and snowboard equipment for their needs.
- Maintained rental inventory by organizing and cleaning equipment after each use.
- Conducted equipment inspections to ensure safety and performance standards were met.
- Provided guidance on proper usage and care of rental gear to customers.
- Collaborated with team members to streamline rental process during peak times.
- Demonstrated effective communication skills while addressing customer inquiries and concerns.
- Trained new staff on equipment handling procedures and customer service techniques.
- Stocked shelves with new inventory of rental items such as skis, snowboards, boots.
- Adjusted bindings to ensure proper fit of customer's boots.
Education
High School Diploma -
Northern Garrett High School
Accident, MD06-2025
Skills
- Customer service
- Team collaboration
- Problem resolution
- Effective communication
- Equipment maintenance
- Inventory management
- Software utilization
- Leadership
- Team building
Timeline
Boat Rental Employee
Bills Marine Service
04.2025 - 08.2025
Ski Rental Technician
Deep Creek Ski and Snowboard
01.2023 - 03.2025
High School Diploma -
Northern Garrett High School