Hailee Estep
Brandywine
Summary
Experienced customer service professional currently attending Bowie State University majoring in Criminal Justice with a concentration in Forensic Science, with 1.5 years experience. Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally.
Overview
4
4
years of professional experience
Work History
Management Analyst
Defense Logistic Agency
07.2023 - Current
- Reviewed internal systems and organized cultural programs
- Improved operational efficiency by improving filing process and digitizing files
- Facilitated webinars to inform others of our job opportunities
- Conducted thorough reviews of operations spreadsheets accuracy
DME ADMINISTRATOR
In-Home Medical Supplies
02.2021 - 08.2023
- Coordinated client requests
- Processed a range of documentation and entered information into databases
- Reanalyzed old filing system to a more efficient online filing process
- Responded back to clients calls and emails
- Coordinated with healthcare providers and management
- Coordinated with product distributor for client requests
- Worked with Insurance providers to ensure patients understood their coverage plans and status
- Handled customer complaints with empathy and composure
- Consistently met my short and long-term targets
Education
BACHELORS OF SCIENCE - CRIMINAL JUSTICE WITH A CONCENTRATION IN FORENSIC SCIENCE
Bowie State University
Bowie, MD12.2024
ASSOCIATES OF APPLIED SCIENCE - HEALTH INFORMATION MANAGEMENT
Prince Georges Community College
Largo, MD05.2021
Skills
- Customer service
- Organizational skills
- Interpersonal skills
- Self-motivated
- Willingness to learn
- Time management
- Ability to take on extra responsibilities
- Multitasking
- Professional growth
- Active listening
- Teamwork and collaboration
- Organizational management
Accomplishments
- Bowie State University Honors Program Scholarship Recipient, Fall 2021-Present
- Dean's List, Fall 2021-Fall 2022
- Dual Enrollment Student, Health Information Management
- COVID-19 Contact Tracer
- Member of the National Association of Blacks in Criminal Justice, Spring 2023-Present
- Member of the Bowie State Honors Program, Fall 2021-Present
- Nominated to be a member of the National Society of Collegiate Scholars, For my performance in my college classes at PGCC
- Bowie State University Honors Program Organization Event coordinator
Additional Information
GPA: 3.8
Timeline
Management Analyst
Defense Logistic Agency
07.2023 - Current
DME ADMINISTRATOR
In-Home Medical Supplies
02.2021 - 08.2023
ASSOCIATES OF APPLIED SCIENCE - HEALTH INFORMATION MANAGEMENT
Prince Georges Community College
BACHELORS OF SCIENCE - CRIMINAL JUSTICE WITH A CONCENTRATION IN FORENSIC SCIENCE
Bowie State University
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