Hailey Hobbs
Churchville
Summary
Results-driven Sales Professional experienced in customer relationship management and sales strategy development. Achieved significant sales growth through strong problem-solving skills and in-depth product knowledge. Focused on delivering exceptional service to enhance customer satisfaction and foster loyalty.
Overview
4
4
years of professional experience
Work History
Automotive Sales Professional
Sheehy
Hagerstown
09.2024 - 04.2026
- Costumer Relations
- Greeted customers and identified their needs by listening to their inquiries.
- Conducted vehicle demonstrations that highlighted key features and benefits, enhancing customer engagement.
- Maintained up-to-date knowledge of vehicle inventory and promotions offered.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Collaborated with finance department to streamline customer loan applications, improving the sales process.
- Negotiated prices with customers and finalized sales contracts.
- Educated customers about sales processes, warranty requirements and service standards.
- Followed up with customers to strengthen relationships, leading to increased referrals and repeat business.
- Performed data entry for customer records using company software.
Crew/Shift Leader
Dunkin Donuts
Emmitsburg
08.2022 - 08.2023
- Serving customers fast and efficiently.
- Communicated effectively to provide exceptional customer service.
- Executed daily operations to ensure smooth store functionality.
- Handling cash and credit card transactions.
- Performing bank deposits and change orders for the store.
- Training new employees and cross-training existing employees and managers.
- Answered incoming phone calls to assist customers and address inquiries.
Education
Catoctin High School - Psychology Courses, Honors Math, English, Science and World History
Catoctin High School
Thurmont, MDSkills
- Relationship management
- Team collaboration
- Performance tracking
- Time management
- Conflict resolution
- Effective communication
- Leadership development
- Customer service excellence
- Leasing
- Sales strategy
- Product expertise
- CRM software usage
- Negotiation skills
- Vehicle appraisal
- Market analysis
- Follow-up strategies
- Finance
- Professionalism
- Sales closing
- Appointment scheduling
References
Hannah Young, Dunkin Donuts, 301-378-4035
Timeline
Automotive Sales Professional
Sheehy
09.2024 - 04.2026
Crew/Shift Leader
Dunkin Donuts
08.2022 - 08.2023
Catoctin High School - Psychology Courses, Honors Math, English, Science and World History
Catoctin High School