Hailey Schaefer
Linthicum Heights
Summary
Dynamic professional with a strong background in customer service and cash handling. Recognized for effective communication and problem-solving skills, ensuring customer satisfaction and efficient transaction processing.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Cashier
Safford brown Toyota
Glen Burnie
11.2024 - Current
- Processed customer transactions efficiently at Safford Brown Toyota.
- Assisted customers with vehicle inquiries and service needs.
- Maintained accurate cash drawer and processed payments securely.
- Handled customer complaints professionally and resolved issues promptly.
- Collaborated with team members to ensure smooth operations.
- Managed inventory for merchandise and supplies at the cashier station.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Inventory Processor
Kiwi sports
Glen Burnie
09.2022 - 01.2024
- Processed incoming inventory to ensure accurate stock levels and organization.
- Operated inventory management systems for tracking product availability and location.
- Conducted regular audits to maintain inventory accuracy and minimize discrepancies.
- Collaborated with team members to streamline inventory workflows and improve efficiency.
- Prepared merchandise for storage or shipment while following safety guidelines.
- Ensured compliance with safety regulations while handling hazardous materials.
- Utilized barcode scanners to enter product information accurately into the database.
Barista Shift Supervisor
Starbucks
Glen Burnie
03.2020 - 03.2022
- Supervised barista team to ensure efficient beverage preparation and customer service.
- Trained new baristas on company standards and operational procedures.
- Managed inventory levels and placed orders for coffee supplies and equipment.
- Upheld cleanliness standards in work areas and maintained equipment functionality.
- Engaged with customers to provide personalized service and resolve inquiries.
- Monitored cash handling processes to ensure accuracy during transactions.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints in a polite and professional manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Provided support during peak hours by running drinks or helping out on the register.
Education
North County Highschool
Glen Burnie, MdSkills
- Cash handling
- Transaction processing
- Inventory management
- Customer service
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Customer service excellence
- Attention to detail
- Refund handling
- Cash register operation
- Cleaning and sanitizing
- POS system operations
Timeline
Cashier
Safford brown Toyota
11.2024 - Current
Inventory Processor
Kiwi sports
09.2022 - 01.2024
Barista Shift Supervisor
Starbucks
03.2020 - 03.2022
North County Highschool