Haleigh Matheny
Frederick
Summary
Resourceful and personable Service Coordinator (Case Manager) with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Service Coordination, Inc
09.2022 - Current
- Gathered, organized and input information into digital database.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Collaborated with community members to develop and implement service initiatives.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Provided leadership, guidance and support to staff members.
- Mentored advocates, case managers, interns and volunteers to create positive, productive atmosphere.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Lead person centered meetings for individuals with developmental disabilities.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Improved patient outcomes by developing and implementing tailored case management plans.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Provided ongoing education to clients and families about available resources, empowering them to make informed decisions about their care.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Assessed community needs and identified resources for social and community service programs.
- Enhanced client satisfaction through consistent communication and regular updates on case progress.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
Special Education Instructional Assistant
Frederick County Public Schools
08.2018 - 09.2022
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Enhanced student progress by implementing individualized education plans and adapting instructional strategies to meet diverse needs.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Improved student engagement by incorporating interactive activities and multimedia resources in lessons.
- Promoted self-advocacy among students by teaching them how to effectively communicate their needs within the context of school and wider community settings.
- Monitored student performance through ongoing assessment and data collection, adjusting instruction as needed for optimal growth.
- Participated actively in professional development opportunities focused on best practices in special education instruction and support services.
- Maintained positive attitude and affirmatively communicated with each student.
- Implemented behavior modification strategies consistently across various settings to promote positive outcomes both in the classroom and beyond.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Provided one-on-one assistance in academic subjects such as reading, writing, math, and social studies to help students achieve their full potential.
- Offered student support through special accommodations, extra assistance, and assessments.
- Collaborated with multidisciplinary teams, including speech therapists, occupational therapists, and school psychologists, to ensure holistic support for each student.
Restaurant Manager
Texas Roadhouse Restaurant
08.2017 - 09.2018
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Server
Texas Roadhouse Restaurant
08.2014 - 09.2017
- Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Master of Science - Mental Health Counseling
Walden University
Minneapolis, MN12.2025
Bachelor of Science - Psychology
University of Maryland Global Campus
Baltimore05.2021
Associate of Science - Psychology
Frederick Community College
Frederick, MD05.2018
Skills
- Accurate Recordkeeping
- Team Leadership
- Resource Utilization
- Process Analysis
- Goal Setting
- Regulatory Compliance
- Grant Writing
- Patient Needs Assessment
- Individualized counseling
- Positive Attitude
- Intervention Plans
- Case Documentation
- Interdisciplinary Collaboration
- Email and Telephone Etiquette
- Utilization Management
- Home Visits and Inspections
- Crisis Intervention
- Patient Assessment
- Fundraising coordination
- Data Analysis
- Proficient in Microsoft
- Conflict Resolution
- Social Work
- Resource Management
- Service planning
- Relationship Building
- Client Advocacy
- Emotional awareness
- Active Listening
- Public Speaking
- Analytical and Critical Thinking
- Cultural Awareness
- Task Prioritization
- Research
- Supervision and leadership
- Organization and Time Management
- Friendly, Positive Attitude
- Time Management
- Problem-Solving
Timeline
Service Coordinator
Service Coordination, Inc
09.2022 - Current
Special Education Instructional Assistant
Frederick County Public Schools
08.2018 - 09.2022
Restaurant Manager
Texas Roadhouse Restaurant
08.2017 - 09.2018
Restaurant Server
Texas Roadhouse Restaurant
08.2014 - 09.2017
Master of Science - Mental Health Counseling
Walden University
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate of Science - Psychology
Frederick Community College
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