Haley Jorss
Rockville,MD
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Highly organized and committed to creating welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Server
Coastal Flats
05.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Coastal Flats
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Desk Assistant
Coastal Carolina University Housing
08.2019 - 01.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Education
Bachelor of Arts - Communications
Coastal Carolina University
Conway, SCHigh School Diploma -
Winston Churchill High School
Potomac, MD06.2018
Skills
- Group and individual instruction
- Time management
- Problem-solving skills
- Public speaking
- Work site preparation
- Active Listening and Communication
- Guest Relations
- High-Volume Dining
Timeline
Server
Coastal Flats
05.2023 - Current
Hostess
Coastal Flats
05.2023 - Current
Desk Assistant
Coastal Carolina University Housing
08.2019 - 01.2022
Bachelor of Arts - Communications
Coastal Carolina University
High School Diploma -
Winston Churchill High School
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