Haley Moore
Pasadena
Summary
Accomplished department manager dedicated to optimizing operations and developing team skills. Ensures high-quality service delivery and customer satisfaction. History of implementing impactful training initiatives that drive measurable success. Expertise in handling financial records and inventory management tasks.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bakery Department Manager
Giant Food
Annapolis
12.2023 - Current
- Managed daily bakery operations, ensuring efficient workflow and high-quality output.
- Monitored inventory levels, placing timely reorders to maintain stock.
- Conducted scheduled inventory counts and supply audits to ensure accuracy.
- Managed maintenance and repair of bakery equipment, minimizing downtime and ensuring consistent production quality.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Trained staff on food safety protocols and customer service techniques.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Maintained accurate sales and financial records, supporting budget adherence and financial reporting.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Corporate Trainer
MOD Pizza
Severna Park
01.2021 - 12.2023
- Identified organizational training needs through collaboration with management, aligning training initiatives with business goals.
- Mentored junior trainers on instructional techniques, enhancing their effectiveness and confidence in delivering training.
- Delivered individualized coaching sessions to employees needing job support, improving their performance and job satisfaction.
- Trained new kitchen staff on proper food handling and safety procedures.
- Executed daily preparation tasks efficiently to enhance service during peak periods.
- Operated point-of-sale system for transactions and inventory management.
- Ensured work area remained clean and organized by regularly tidying and sanitizing surfaces. to ensure safety and efficiency.
- Greeted customers with a friendly demeanor, enhancing overall shopping experience.
Restaurant Server
La Hacienda
Milford
06.2017 - 02.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders accurately and communicated menu details effectively to guests.
- Managed multiple tasks simultaneously to deliver consistent, high-quality customer service.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments efficiently using point-of-sale systems for transactions.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new servers on restaurant procedures and service standards to enhance team performance.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
Education
High School Diploma -
Milford High
Milford, DE06-2017
Skills
- Bakery operations
- Food safety
- Food safety certified
- Health and safety regulations
- Quality control
- Inventory management
- Equipment maintenance
- Budget management
- Staff leadership
- Customer relationship management
- Problem solving
- Conflict resolution
- Team collaboration
- Communication skills
- Merchandising
- First aid certification
Certification
- food safety
Timeline
Bakery Department Manager
Giant Food
12.2023 - Current
Corporate Trainer
MOD Pizza
01.2021 - 12.2023
Restaurant Server
La Hacienda
06.2017 - 02.2019
High School Diploma -
Milford High