Hamza Abdul-Jalil

Oversaw secure IT operations for 500+ end users, supporting daily help-desk operations while ensuring system availability and data protection.

Administered Google Workspace including user accounts, groups, MFA enforcement, DLP policies, and security alert investigation.

Investigated and responded to phishing attempts and unauthorized access alerts, mitigating risk and strengthening account security.

Provided advanced troubleshooting for network connectivity, hardware, and software issues, reducing downtime and operational impact.

Managed access control and CCTV systems, ensuring compliance with security policies and reliable physical security monitoring.

Delivered cybersecurity awareness training to staff and students, promoting safe computing practices and phishing awareness.

Coordinated with vendors and maintained device inventory tracking, supporting lifecycle management and audits.

Diagnosed and resolved network issues, hardware failures, and software bugs.

Installed and configured hardware/software for individual users and conducted regular system upgrades.

Performed network testing and ensured that devices were properly configured for optimal performance.

Managed hardware inventory and ensured systems were up-to-date with the latest firmware and software.