Hannah Alvial
Rockville
Summary
Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
4
4
years of professional experience
Work History
Hostess
Clyde's Restaurant Group
Rockville, MD
09.2023 - Current
- Delivered a warm and friendly welcome to guests while overseeing reservations and coordinating seating arrangements.
- Maintained a clean and organized host station, menus, and restrooms. Answered phones promptly, directed calls, and handled guest inquiries and complaints with professionalism.
- Assisted servers with resetting tables, supported large party setups, and checked in with guests to ensure satisfaction.
- Managed expo hosting duties by guiding runners on guest seating arrangements to ensure efficient service and minimize wait times.
AMC Crew Member
AMC Theatres
Gaithersburg, MD
09.2022 - 03.2024
- Exhibiting excellent guest service skills.
- Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, and answering guest questions.
- Completing transactions by greeting each guest, identifying the guest's request and making any changes needed accurately, completing loyalty transactions, and thanking guests.
- Demonstrating consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
Education
High School Diploma -
Chieftain Christian Academy
Derwood, MD05.2024
Skills
- Food handling
- Hospitality
- Organizational skills
- Guest services
- Customer service (5 years)
- Food industry
- Host/hostess experience (3 years)
- Restaurant experience
- Phone etiquette
Timeline
Hostess
Clyde's Restaurant Group
09.2023 - Current
AMC Crew Member
AMC Theatres
09.2022 - 03.2024
High School Diploma -
Chieftain Christian Academy