Hannah Litwiller
Shady Side
Summary
Responsible and dedicated animal care professional with proven abilities in cleaning cages and managing supplies. Meets animal needs with compassion and love for every creatures. Offers excellent time management, multitasking and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
Banfield The Pet Hospital
Bowie
12.2021 - Current
- Assisted veterinarians during examinations and surgeries in a fast-paced environment.
- Managed patient records and scheduled appointments for optimal workflow efficiency.
- Provided compassionate care to animals, ensuring comfort and safety during visits.
- Educated pet owners on proper animal care and post-treatment instructions.
- Maintained cleanliness of examination areas and surgical instruments for safety standards.
- Monitored animal behavior and vital signs, reporting changes to the veterinary team.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Maintained accurate medical records of all patients.
- Obtained information and history from clients to maintain medical charts.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Provided emotional support to pet owners during difficult times.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Provided detailed patient care instructions to pet owners.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Operated radiographic and ultrasound equipment.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Prepared laboratory slides for microscopic examinations.
- Trained new veterinary staff on office procedures and requirements.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Documented and tracked treatment activities.
- Attended regular continuing education courses related to veterinary medicine.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Sterilized and maintained veterinary care instruments and equipment.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Delivered emergency first aid to sick or injured animals.
Pet Care Specialist
PetSmart
Dunkirk
03.2021 - 12.2021
- Providing unconditional love and care for all types of animals from reptiles, small animals, aquatic animals to birds.
- Deep cleaning every animal's home daily and feeding hundreds of pets every morning.
- Nursing sick or injured pets back to health all while additionally providing pet parents the most accurate animal care information and assisting them with the essentials for their pets.
- Provided daily care for pets, ensuring their health and well-being.
- Assisted customers in selecting appropriate pet supplies and products.
- Maintained cleanliness of pet habitats, including grooming and sanitation tasks.
- Monitored animal behavior, reporting any health concerns to management.
- Educated pet owners on proper care techniques and product usage.
- Collaborated with team members to enhance the pet care experience.
- Conducted inventory checks to ensure adequate stock of supplies.
- Trained new staff on pet handling and customer service protocols.
- Communicated positively with clients to understand and meet pets' unique needs.
- Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
- Fed pets on-schedule and with appropriate food for developmental or health requirements.
- Monitored pets for signs of distress, injury and illness and coordinated caring responses.
- Cuddled and snuggled, making pets feel safe and loved in owner's absence.
- Supported enrichment activities to promote, encourage and evaluate pet behaviors.
- Interacted with customers in a friendly manner to provide them with accurate information regarding pet care services offered by the facility.
Delivery Driver
Domino's
Dunkirk
12.2020 - 04.2021
- Deliver customers order in a fast appropriate timing, show amazing customer service skills while helping them with any need or issue they might have.
Associate
TTEC
Remote
09.2020 - 10.2020
- Assisted customers on the phone with their Bank of America prepaid cards.
- Assisting with their unemployment, child support or any other prepaid card needs.
- Helped customers transfer them to right department, recognize fraud and authenticate each and every caller for 8 hours a day non stop.
Cashier/Sales Associate
Goodwill Industries
Edgewater
03.2020 - 08.2020
- Completing pos sales, fast & friendly customer service, organizing the floor, going the extra mile for the customers.
Dog Walker
Shady Side
01.2011 - 06.2020
- Walks dogs part time as a hobby.
Associate
Panera Bread
10.2016 - 03.2020
- 4 years of experience in the restaurant industry, gained additional customer service and health and safety skills.
- Required to always satisfy the customer, work at a fast pace, prep and prepare food daily, handle money as a cashier and top to bottom cleaning at all hours of the day.
Cashier
Kmart
08.2016 - 10.2016
- Efficiently handled point of sale cash and credit purchases.
- Responsible for accurately counting and handling money.
Education
High school diploma - General studies
Southern High School
Harwood, MDSkills
- Customer Service
- Restaurant Experience
- POS
- Food Preparation
- Cash Handling
- Food Service
- Kitchen Experience
- Food Safety
- Cleaning Experience
- Cashiering
- Microsoft Word
- Retail Sales
- Food Production
- Catering
- Meal Preparation
- Delivery Driver Experience
- Food Handling
- Basic math
- Pet care
- Dog handling
- Pet sitting
- Animal handling
- Animal care
- Animal husbandry
- Animal restraint
- Patient care
- Surgical assistance
- Medical record management
- Specimen collection
- Veterinary terminology
- Appointment scheduling
- Inventory management
- Laboratory testing
- Emotional support
- Communication skills
- Team collaboration
- Problem solving
- Attention to detail
- Preventative medicine
- Surgical procedures and support
- Client communication
- Patient bathing
- Procedure support
- Urgent care
- Client education
- Tick removal
- Vaccine administration
- Reception duties
- Animal nutrition
- Medication administration
- Animal behavior
- Dental prophylaxis
- Lab operations
- Medical record-keeping
- Physical examinations
- Reception area maintenance
- Post operative care
- Sample collection
- Laboratory procedures
- Parasite control
- Careful restraint
- Animal safety
- Pre-anesthetic preparation
- Patient flow management
- Emergency and preventive care
- Reception support
- Veterinary standards and procedures
- Cleaning and sanitizing
- Intravenous catheterization
- Patient restraint
- Diagnostic imaging
- Radiology techniques
- Sanitation protocols
- Pharmacy inventory
- Euthanasia assistance
- Anesthesia monitoring
- Time management
- Multitasking Abilities
- Active listening
- Veterinarian assistance
- Supply ordering and restocking
- Adaptability and flexibility
- Patient care monitoring
- Professionalism
- Illness assessment and treatment
- Record maintenance
- Sterilize instruments
- Cash drawer balancing
- Teamwork
- Multitasking capacity
- Anesthetic administration assistance
- Proper animal restraint
- Microchip administration
- Patient recordkeeping
Certification
CDL
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Veterinary Assistant
Banfield The Pet Hospital
12.2021 - Current
Pet Care Specialist
PetSmart
03.2021 - 12.2021
Delivery Driver
Domino's
12.2020 - 04.2021
Associate
TTEC
09.2020 - 10.2020
Cashier/Sales Associate
Goodwill Industries
03.2020 - 08.2020
Associate
Panera Bread
10.2016 - 03.2020
Cashier
Kmart
08.2016 - 10.2016
Dog Walker
01.2011 - 06.2020
High school diploma - General studies
Southern High School