Hannah Plummer
Bel Air
Summary
Experienced with client advocacy, emotional support, case management, and resource coordination. Utilizes strategic planning to develop effective care plans and interventions. Strong understanding of counseling techniques, crisis intervention, and community outreach.
Overview
7
7
years of professional experience
Work History
Counseling Internship
Arrow Child & Family Ministries
02.2025 - Current
- Analyzed problems and worked with teams to develop solutions
- Sorted and organized files, spreadsheets, and reports
- Prepared project presentations and reports to assist senior staff
- Explored new technologies and approaches to streamline processes
- Worked in group setting with students to teach life skills
- Implemented crisis intervention techniques to students of all ages and cognitive abilities
- Provided support to teachers to help classroom dynamics
- Observed classroom behaviors to provide support
- Joined treatment meeting teams
Residential Counselor
Arrow Child and Family Ministries
12.2024 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills
- Communicated behavior choices to residents by outlining positive and negative consequences of choices
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards
Client Services Case Manager
SARC (Sexual Assault/ Spousal Abuse Resource Center)
09.2023 - 12.2024
- Meet with clients to set goals, engage in case management, and follow up to ensure goals were being met
- Provided hospital accompaniment to survivors of sexual assault, trafficking, and domestic violence for ages as young as 14
- Provided advocacy during all Sexual Assault Forensic Exams in Harford County for sexual assault and trafficking of ages 14 and older
- Advocate for survivors of domestic violence, sexual assault, stalking and human trafficking
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Answered 24/7 helpline calls and conducted shelter screens, counseling referrals, and provided resources
- Attended conferences and trainings so continue education and growth in the field
- Attended human trafficking taskforce meetings
- Coordinated with local law enforcement and states attorneys office to ensure safety of survivors
- Documented all interactions and notes
- Ensured a trauma informed care environemnt for all clients
- Met with all walk in clients and crisis interventions
Assistant Teacher
Celebree
01.2018 - 12.2023
- Protect and nurture children
- Provide daily activities and scheduled routines
- Provide assistance to teachers with lessons and planning
- Attended outings with children, assuring their safety
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
Intern
Dayspring Counseling
01.2023 - 05.2023
- Observe group classes and one on one counseling sessions
- Score self reports
- Take notes on psych evaluations for court
- Sign in all clients for group classes
- Have an understanding of sex offender behaviors and use of cognitive behavioral therapy to rehabilitate clients for society
Education
Masters - Social Work
Walden University
08.2026
Bachelors of Arts - Psychology, Criminal Justice
University of Charleston
05.2023
Skills
- Case Management
- Crisis intervention
- Advocacy
- Problem solving
- Resource Identification
- Teamwork and collaboration
- Computer skills
Training
- Narcan / CPR trained
- Crisis intervention
- Address Confidentiality Program Certified (Maryland)
- Professional Crisis Management Level 2 Certified
Timeline
Counseling Internship
Arrow Child & Family Ministries
02.2025 - Current
Residential Counselor
Arrow Child and Family Ministries
12.2024 - Current
Client Services Case Manager
SARC (Sexual Assault/ Spousal Abuse Resource Center)
09.2023 - 12.2024
Intern
Dayspring Counseling
01.2023 - 05.2023
Assistant Teacher
Celebree
01.2018 - 12.2023
Bachelors of Arts - Psychology, Criminal Justice
University of Charleston
Masters - Social Work
Walden University
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