HANNAH POOLE
Annapolis
Overview
6
6
years of professional experience
Work History
Omnichannel Allocation & Fulfillment Specialist
HOBO Bags
Annapolis
05.2025 - Current
- Manage the allocation process, considering channel and market differences, to allow for greater visibility into inventory status and performance.
- Modify replenishment and allocation parameters and settings to achieve sales, inventory, and service plans across all channels (wholesale, DTC, and key account).
- Communicate with factories to monitor the delivery of inbound products to the distribution center, and communicate issues that will impact deliverable dates.
- Work closely with the warehouse team to monitor key account compliance by ensuring accurate packing, labeling, and routing.
Senior Wholesale Account Specialist
HOBO Bags
Annapolis
03.2022 - 05.2025
- Service more than 700 independent wholesale accounts, alongside Territory Managers, to ensure company sales goals are met using expert-level knowledge of company procedures, policies, and product line.
- Independently manage 37 accounts as their Account Executive and main point of contact, resulting in a 32% increase in sales in 2023 among house accounts.
- Generated over 100 prospective clients spanning the US and Canada, utilizing the AI-powered database Oversee, strategically targeting regions and industries aligned with HOBO’s business objectives and values.
- Attend national trade shows and regional markets as the corporate representative.
- Lead biweekly calls with Territory Managers to gauge market trends and satisfaction, passing feedback along to the design and marketing teams.
- Collaborate with the marketing team to implement and track seasonal promotions and marketing initiatives.
- Work with the Director of Corporate Merchandising to determine sample lists and display materials needed for regional trade shows and showrooms.
- Utilize CRM to collect, organize, and manage sales data and customer information.
Stylist
Free People
Baltimore
01.2023 - 05.2024
- Provide personalized assistance to customers, contributing to increased customer satisfaction and retention.
- Average 10-13% of total store sales weekly.
- Stay abreast of emerging trends to effectively meet diverse client needs and preferences.
- Assist with conducting merchandise stock counts, and report discrepancies to the supervisor.
Dining Room Coordinator
Four Seasons Hotel Baltimore
Baltimore
05.2021 - 03.2022
- Create and distribute daily revenue, amenity, and inventory reports using the CRM database.
- Collaborate directly with the pasty, marketing, and housekeeping department heads to execute and deliver an average of 30 personalized amenities daily.
- Coordinate food and beverage deliveries to ensure all requests are received and filed in a prompt and accurate fashion.
- Anticipate guest needs, offer suggestions, and respond urgently and directly to guest concerns and requests.
- Engage with guests to effectively build rapport and memorable interactions.
- Manage over 100 phone calls daily, using efficient telephone etiquette according to Four Seasons standards.
Manager
Rutabaga Juicery & Eats
Annapolis
04.2020 - 05.2021
- Organized and directed worker training programs, resolved personnel problems and evaluated employee performance
- Set clear expectations and created a positive working environment for employees
- Scheduled and received deliveries, checking contents to verify product quality and quantity
- Uphold and enforced store policies to increase team productivity and strengthen efficiency
- Created and deployed successful strategies to boost restaurant performance and streamline food prep processes
Education
Bachelor of Science - Media Arts and Design
James Madison University
Harrisonburg, VA05.2020
Skills
- Advanced Excel
- Shopify
- Salesforce
- Rithum
- True Commerce (Foundry)
- Oracle NetSuite
- Adobe Suite
- Southware
- Analytical skills
- Problem-solving skills
Timeline
Omnichannel Allocation & Fulfillment Specialist
HOBO Bags
05.2025 - Current
Stylist
Free People
01.2023 - 05.2024
Senior Wholesale Account Specialist
HOBO Bags
03.2022 - 05.2025
Dining Room Coordinator
Four Seasons Hotel Baltimore
05.2021 - 03.2022
Manager
Rutabaga Juicery & Eats
04.2020 - 05.2021
Bachelor of Science - Media Arts and Design
James Madison University