happy sheffield
Fort, Washington
Summary
Dynamic Leasing Professional with a goal-oriented mindset and strong customer service skills, adept at minimizing vacancy periods at Harbor Group Management Company. Proven track record in effective negotiation and team collaboration, enhancing tenant satisfaction through personalized property tours and meticulous record-keeping. Committed to fostering positive relationships and ensuring compliance with fair housing regulations.
Overview
4
4
years of professional experience
Work History
Leasing Professional
Harbor Group Management Company
05.2023 - 11.2024
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract potential renters.
- Kept meticulous records of correspondence between management and tenants.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
Assistanc Teacher
Merritt Academy
06.2024 - 08.2024
Communities Intern
Emgage
06.2023 - 02.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Provided one-on-one and group-based learning support focused on student progress.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
Front Desk Receptionist
Library of Congress
08.2020 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Provided basic technical support for front office equipment, minimizing downtime.
Education
Associate Degree - Culinary
Prince George's Community College
Upper Marlboro, MDJackson Reed
Washington DC06.2020
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Training and mentoring
- Effective negotiation
- Event planning
- Customer service
- Clear communication
- Team collaboration
- Leasing terms and specifications
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Issue which led to Results.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Assistanc Teacher
Merritt Academy
06.2024 - 08.2024
Communities Intern
Emgage
06.2023 - 02.2024
Leasing Professional
Harbor Group Management Company
05.2023 - 11.2024
Front Desk Receptionist
Library of Congress
08.2020 - 03.2022
Associate Degree - Culinary
Prince George's Community College
Jackson Reed
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