Harmony Savage
Owings Mills
Summary
Dedicated professional with experience in reception and sales within the spa industry. Known for strong organizational skills and effective telephone communication, delivering seamless service and enhancing client experiences through meticulous appointment management.
Overview
2
2
years of professional experience
Work History
Receptionist
The Pearl Spa
Columbia
02.2025 - Current
- Greeted clients warmly, creating a welcoming atmosphere at the spa.
- Assisted clients with check-in and check-out processes smoothly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed appointment scheduling using spa management software efficiently.
- Coordinated with therapists to ensure seamless service delivery for clients.
Sales Associate
Massage Envy
Ellicott City
03.2024 - 12.2024
- Assisted clients in selecting massage services and membership options.
- Maintained cleanliness and organization of the reception area and treatment rooms.
- Scheduled appointments using company software for optimal client flow.
- Answered incoming telephone calls to provide store, products and services information.
Education
Graduate Certificate - Massage Therapy
Fortis Institute
Towson, MD12-2023
High School Diploma -
New Town Highschool
Owings Mills, MD06-2022
Skills
- Appointment scheduling
- Client check-in
- Organizational skills
- Telephone communication
- Attention to detail
- Problem solving
- Time management
- Multi-line phone system operation
- Reception desk management
- Verbal and written communication
- Spreadsheet tracking
Timeline
Receptionist
The Pearl Spa
02.2025 - Current
Sales Associate
Massage Envy
03.2024 - 12.2024
Graduate Certificate - Massage Therapy
Fortis Institute
High School Diploma -
New Town Highschool