Hattie Tucker
Fort Washington
Summary
36 years of experience with a major telecommunications company with 10 years as a certified project
manager and 15 years supervisory experience. Interacted daily with external customers as well as
internal workgroups. Exhibited comfort working in a team environment or individually.
Hard working, highly motivated team player with experience and training in the telecommunications
field as project manager, supervisor, central office technician, and various customer service
administrative positions.
Authorized to work in the US for any employer
Overview
48
48
years of professional experience
Work History
Enumerator
US Census
Fort Washington
08.2020 - 10.2020
- Collected household and demographic information by canvassing primarily the Fort Washington and Oxon
- Hill areas during the 2020 Decennial Census.
Retail Merchandiser
Hallmark Marketing Company, Inc
Fort Washington
09.2016 - 07.2020
- Retail merchandiser responsible for performing service work in the Hallmark department in various retail stores such as grocery stores, drug stores, department stores and mass retailers
- Handled stocking, straightening, replenishing and tracking the inventory of Hallmark products.
Specialist - Project Manager
Verizon Communications
Washington
01.1999 - 05.2009
- Wrote letters, memoranda, and project status reports to external and internal customers
- Conducted and participated in face-to-face meetings and teleconferences with external and internal customers
- Maintained project status spreadsheets for senior management and provided regular project status updates to external customers
- PLANNING
- Identified internal workgroups and tasks required in order to build and deliver optical network services ordered by external communications companies throughout Verizon Eastern Region (Virginia, West
- Virginia, Pennsylvania, Maryland, Delaware, New Jersey, New York, and New England)
- Established project timelines and monitored progress of task completions by various internal departments throughout the region in order to keep projects on track
- Managed as many as 70 projects at one time
- Telecommuted two to three days a week with no negative impact to job performance.
Supervisor
Verizon Communications
Washington
01.1984 - 12.1999
- Managed work activities of up to 20 direct reports (Frame Attendants, Clerical, and Central Office
- Technicians) at one time
- Was responsible for performing or scheduling training, work observations/ feedback, and performance evaluations
- Assisted direct reports in troubleshooting and solving technical equipment problems when necessary
- Provided on-the-job orientation and training for new employees.
Operator, Service Representative, Frame Attendant, Central Office Technician
Bell Atlantic, Verizon
04.1973 - 12.1984
- Various non-management positions at C&P Telephone &, (predecessors of
Operator, Service Representative, Frame Attendant, Central Office Technician
Verizon Communications
Washington, DC
Education
Bachelor of Science - Business Administration
University of Maryland University College
01.2012
Master's - Project Management
The George Washington University
01.1999
Skills
- Project management
- Training & development
- Customer service
- Employee orientation
- Visio
- Research
- Communication skills
- Leadership
- Microsoft Office
- Management
- Microsoft Powerpoint
- Project management, Supervisory (10 years)
- Telecommunication
- Agile
- Technical support
- Call center management
- Administrative experience
- Windows
- Microsoft Project
- Scrum
- Certifications and Licenses
- Certified Project Manager
- Assessments
- Supervisory skills: Motivating & assessing employees — Expert
- November 2021
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Full results: Expert
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Timeline
Enumerator
US Census
08.2020 - 10.2020
Retail Merchandiser
Hallmark Marketing Company, Inc
09.2016 - 07.2020
Specialist - Project Manager
Verizon Communications
01.1999 - 05.2009
Supervisor
Verizon Communications
01.1984 - 12.1999
Operator, Service Representative, Frame Attendant, Central Office Technician
Bell Atlantic, Verizon
04.1973 - 12.1984
Operator, Service Representative, Frame Attendant, Central Office Technician
Verizon Communications
Bachelor of Science - Business Administration
University of Maryland University College
Master's - Project Management
The George Washington University