Hayley Adams
Jersey Mike's Subs
SILVERSPRING
2
years of professional experience
Shift Leader with strengths in team supervision, customer service, and cash handling. Skilled in training staff, resolving issues, and keeping daily operations smooth and efficient.
Work History
Shift Leader
2 Years 3 Months- Supervised daily store operations, ensuring smooth service and consistent crew performance
- Trained team members on subs preparation, POS use, and food safety procedures
- Coordinated shift assignments to maintain speed, accuracy, and customer satisfaction
- Monitored inventory levels and restocked ingredients to prevent service delays
- Opened and closed location, completing cash handling, cleanup, and equipment checks
- Reinforced sanitation, portion control, and product quality across all service stations
- Resolved customer concerns professionally while protecting brand standards and guest experience
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Supported managers with labor coverage, task delegation, and workflow improvements
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
High School Diploma
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Customer service focus
Training assistance
Strong verbal and written communication
Team supervision
Conflict resolution
Timeline
Shift Leader
Jersey Mike's Subs
07.2024 - CurrentRead More
Mcgruder High
High School Diploma
Read More