Hazel Amodia
Baltimore
Summary
Results-driven Biology graduate from Loyola University of Maryland with hands-on experience in an outpatient healthcare setting, bringing strong analytical, research, and problem-solving skills. Proven ability to collaborate with the surgical and administrative teams at the Maryland Spine Center and adapt quickly in high pressure environments. Seeking to leverage scientific expertise and healthcare insight into roles in research, consulting, project coordination, regulatory affairs, or administrative operations within innovative organizations.
Overview
7
7
years of professional experience
Work History
Medical Office Specialist
Mercy Medical Center
05.2024 - Current
- Streamlined patient intake processes to enhance operational efficiency.
- Maintained electronic health records, ensuring accuracy and compliance with regulations.
- Coordinated scheduling of appointments, optimizing physician availability and patient access.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
- Used EPIC to schedule appointments for doctor visits and procedures.
Assistant Manager
Seasons Pizza
09.2019 - 01.2025
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained staff on menu knowledge and customer service best practices.
- Developed staff schedules to optimize coverage during peak hours.
- Oversaw compliance with health and safety regulations within the establishment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Physical Therapy Technician
B.E.A.T Physical Therapy
06.2023 - 05.2024
- Assisted physical therapists in patient treatment sessions, ensuring comfort and safety.
- Maintained and organized therapy equipment, promoting a clean and efficient workspace.
- Monitored patient progress, documenting changes for therapist review and treatment planning.
Pharmacy Technician
CVS Pharmacy
06.2022 - 04.2023
- Managed medication dispensing processes ensuring accuracy and compliance with pharmacy regulations.
- Assisted pharmacists in preparing prescriptions, providing exceptional customer service to patients.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with healthcare professionals to ensure effective patient care and medication therapy management.
- Resolved customer inquiries and issues effectively, enhancing overall patient satisfaction rates.
Teaching Assistant
Balt. Polytechnic Institute
06.2021 - 08.2021
- Assisted teachers in curriculum development and lesson planning to enhance student learning outcomes.
- Facilitated classroom discussions and provided support to students, fostering a collaborative learning environment.
- Graded assignments and provided constructive feedback, ensuring academic standards were met consistently.
- Developed instructional materials utilizing various educational technologies to support diverse learning styles.
- Coordinated study sessions and workshops, enhancing student engagement and comprehension of course material.
Sales Associate
Staples
01.2019 - 01.2020
- Developed product knowledge to assist customers in making informed purchasing decisions.
- Maintained organized merchandise displays to enhance store appearance and customer experience.
- Processed transactions efficiently using POS systems, ensuring accuracy in sales operations.
- Trained new staff on sales techniques and customer service best practices to improve team performance.
- Collaborated with management to implement promotional strategies that increased foot traffic and sales volume.
Education
Bachelor of Science - Biology
Loyola University Maryland
Baltimore, MD05.2024
High School Diploma - undefined
Baltimore Polytechnic Institute
Baltimore, MD06.2020
Skills
- Patient scheduling
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical documentation
- Insurance verification
- Office management
- Medical office software
- Appointment setting
- Medical billing
- Positive attitude
- Patient demographics
- Medical records maintenance
- Medical records management
- Patient care
- Problem-solving
- Attention to detail
- Computer skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
Timeline
Medical Office Specialist
Mercy Medical Center
05.2024 - Current
Physical Therapy Technician
B.E.A.T Physical Therapy
06.2023 - 05.2024
Pharmacy Technician
CVS Pharmacy
06.2022 - 04.2023
Teaching Assistant
Balt. Polytechnic Institute
06.2021 - 08.2021
Assistant Manager
Seasons Pizza
09.2019 - 01.2025
Sales Associate
Staples
01.2019 - 01.2020
High School Diploma - undefined
Baltimore Polytechnic Institute
Bachelor of Science - Biology
Loyola University Maryland