Heather Eggers
Arnold
Summary
Organized professional with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence.
Overview
18
18
years of professional experience
Work History
Server Manager
Johnnys Family Restaurant
Pasadena
08.2019 - Current
- Supervised daily operations to ensure efficient service and guest satisfaction.
- Trained and mentored staff on restaurant policies and customer service techniques.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Managed inventory levels and placed orders for supplies as needed.
- Resolved customer complaints promptly to enhance dining experiences.
- Conducted regular staff meetings to communicate updates and expectations.
- Collected cash sales from employees to properly tip each server after shift.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Provided information about menu selections and made recommendations.
- Motivated staff through acknowledgment of hard work and achievements.
- Developed policies, procedures, and standards for server management and maintenance.
Manager
7 Eleven Store
Baltimore
05.2016 - 07.2019
- Supervised daily store operations and staff performance to ensure service excellence.
- Managed inventory levels through effective stock control and replenishment practices.
- Trained and mentored team members on customer service and operational procedures.
- Conducted regular audits of cash handling procedures for accuracy and security.
- Collaborated with upper management to develop strategies for improving store efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured compliance with health and safety regulations throughout the store environment.
- Implemented promotional displays to enhance product visibility and drive sales.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Server
Greene Turtle
Gambrills
02.2012 - 01.2016
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders accurately and efficiently from guests at tables and the bar.
- Coordinated with kitchen staff to ensure timely food delivery and quality standards.
- Handled cash transactions and processed payments using point-of-sale systems.
- Assisted in training new servers on restaurant procedures and service expectations.
- Maintained cleanliness of dining area and ensured a welcoming atmosphere for guests.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
Bartender and Sever
Damon’s Bar and Grille
Hanover
11.2007 - 04.2010
- Crafted innovative cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area during service shifts.
- Provided prompt and friendly service to all patrons at Damon's Bar and Grille.
- Collaborated with kitchen staff to ensure smooth service during peak hours.
- Managed inventory levels by tracking supplies and placing orders as needed.
- Ensured compliance with health and safety regulations in beverage preparation.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Some College (No Degree) -
CCBC
Baltimore, MDSkills
- Staff training
- Inventory management
- Customer service
- Conflict resolution
- Scheduling coordination
- Restaurant operations
- Team motivation
- Cash handling accuracy
- Problem solving
- Server scheduling
- Team Training
- Server monitoring
- Organization
- Food presentation
References
References available upon request.
Timeline
Server Manager
Johnnys Family Restaurant
08.2019 - Current
Manager
7 Eleven Store
05.2016 - 07.2019
Server
Greene Turtle
02.2012 - 01.2016
Bartender and Sever
Damon’s Bar and Grille
11.2007 - 04.2010
Some College (No Degree) -
CCBC