Heather Griffin
Bowie,MD
Summary
Dedicated and organized medical administrative professional with extensive experience in ensuring accurate coding, medical billing management, and maximizing reimbursements for healthcare providers. Skilled in managing patient accounts, processing insurance claims, and ensuring compliance with HIPAA regulations. Known for a robust work ethic, maintains a professional demeanor, and possesses strong outstanding customer service. Seeking a medical billing profession to apply my years of financial counseling and experience with billing software ICD-10 and CPT, ensuring efficient and accurate administrative support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Registration Rep II
Holy Cross Hospital
04.2024 - Current
- Identified and obtained patient’s complete demographic details, financial information, and medical health records to ensure appropriate care provision.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Inform patients about the financial expenses for their care and provide transparent billing information.
- Performed point-of-service data collection, including identifying and collecting patient co-payments and down payments.
- Manage billing operations for multi-specialty medical group with 25+ providers serving thousands of patients.
- Ensure accurate and timely submission of claims to private insurance companies, Medicaid and Medicare.
- Utilized Epic systems to update patient records and ensure data accuracy.
- Ensured compliance with HIPAA regulations by maintaining confidentiality and security of medical records.
- Collaborated with clinical staff to ensure smooth administrative processes and patient care.
Patient Registration
Community Radiology
08.2021 - 11.2023
- Obtained or verified proper insurance and patient information, collected signatures and ensured accuracy and completion of necessary documentation
- Collect and log all co-pays and fees
- Answered and transferred incoming phone calls
- Scheduled, rescheduled or canceled new or current patients, confirm appointments and notify staff of changes when necessary
- Gave patients appropriate orientation for preparatory and safety protocols and provide directions to facilities if needed
- Ensured competency regarding the need to safeguard patient property and patient health information
- Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements
- Demonstrated respect for company property, including any cash and patient financial information on site or on patient portals
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Coordinate with the back-office staff for timely and effective care of patients
Education
Associate of Science -
Allegany College of Maryland
MD05-2020
Skills
- Billing software, ICD-10, CPT and HCPCS
- Medical Terminology
- Computer proficiency
- Medicare, Medicaid, HMO and PPO
- Payment collection
- Insurance verification
- Eligibility determination
- HIPAA compliance
- Time management
- Customer service
- Adaptable and flexible
Certification
Certified Professional Biller and Coder, Allegany College of Maryland, 5/2020
Languages
Spanish
Limited Working
Timeline
Patient Registration Rep II
Holy Cross Hospital
04.2024 - Current
Patient Registration
Community Radiology
08.2021 - 11.2023
Associate of Science -
Allegany College of Maryland
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