Heather Griffin
Silver Spring
Summary
Detail-oriented healthcare administrative professional with over 7 years in patient access, clinical documentation, and ICD-10-CM coding. Strengths include enhancing registration accuracy and maintaining HIPAA compliance, alongside expertise in insurance verification and authorization management. Skilled in electronic health record systems and fostering collaboration between clinical and administrative teams to optimize workflows and promote revenue cycle efficiency.
Overview
7
7
years of professional experience
Work History
Patient Access Representative II
Holy Cross Hospital
Silver Spring, MD
04.2023 - Current
- Maximize hospital revenue captures at the point of service by accurately calculating, communicating, and securing patient copays, deductibles, and co-insurance.
- Secured patient copays, deductibles, and co-insurance at point of service, maximizing hospital revenue through precise calculations and effective communication.
- Drive efficient front-end operations for high-volume Labor & Delivery triage and High-Risk Pregnancy units by executing flawless Epic registration, demographic updates, and insurance verification for up to 30 patients per shift under strict HIPAA compliance.
- Provided compassionate financial counseling and customer service, effectively managing sensitive cost discussions during high-stress emergency and admission situations.
- Served as liaison between insurance carriers and clinical teams, resolving coverage inquiries to expedite patient throughput and enhance care delivery.
Patient Registrar
Vascular Institute
Fairfax, VA
05.2022 - 04.2023
- Register 30–50+ patients per shift in a high-volume hospital setting while maintaining exceptional accuracy in Epic EHR.
- Strengthened revenue cycle performance through insurance verification and authorization securing, leading to reduced registration-related claim denials.
- Improved workflow efficiency by collaborating with clinical teams to streamline patient access processes and minimize registration bottlenecks.
- Safeguarded patient information and ensured HIPAA compliance while collecting point-of-service payments and maintaining accurate documentation.
Patient Registrar
Advanced Radiology
Columbia, MD
08.2019 - 05.2022
- Managed high-volume front desk operations, facilitating timely patient check-in and ensuring accurate registration for diagnostic imaging services.
- Verified insurance eligibility and obtained authorizations while collecting co-payments to ensure seamless claim submission.
- Reduced claim delays by ensuring precise documentation of patient demographics, physician orders, and imaging records in RIS/EHR systems.
- Collaborated with technologists and providers to resolve discrepancies, upholding regulatory standards and ensuring HIPAA compliance.
Education
Associate of Science - Nursing
Allegany College of Maryland
Cumberland, MD05-2020
Skills
- Patient Registration
- Insurance Verification
- Prior Authorizations
- Office software
- Epic EHR & RIS Systems
- Patient Financial Counseling
- Medical Terminology
- HIPAA Compliance
- Excel & Office
- Customer Service & Communication
Timeline
Patient Access Representative II
Holy Cross Hospital
04.2023 - Current
Patient Registrar
Vascular Institute
05.2022 - 04.2023
Patient Registrar
Advanced Radiology
08.2019 - 05.2022
Associate of Science - Nursing
Allegany College of Maryland