Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.
Open To Work
Hi, I’m
HEATHER GROSS
La Plata
Summary
Overview
25
years of professional experience
Work History
District of Columbia Wharf Events Special Police
Special Police Operations Officer
12.2024 - Current
Job overview
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
Mary Kay Cosmetics
MD Licensed Cosmetologist; Consultant
01.2007 - Current
Job overview
- Built a loyal clientele base through exceptional customer service and personalized care.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Sole Proprietorship: MD Licensee of Cosmetology
Entrepreneur/Small Business Owner
01.2001 - Current
Job overview
- Company Overview: Entrepreneur/Small Business Owner/MD State Licensee: Certifications
- Constructing and maintaining a high level diverse network of 100+ clientele providing excellent customer care services
- Providing ongoing clerical responsibilities such as and not limited to: knowledge of general business practices specific for business situations and career goals
- Effectively communicate in small work groups while providing team leadership
- Implementing Entrepreneurship skill sets to achieve high levels of creativity
- Entrepreneur/Small Business Owner/MD State Licensee: Certifications
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
U.S Department of Education
Lead Elementary Instructional Teacher, Hybrid IA
09.2019 - 04.2022
Job overview
- Built, maintained, and strengthened positive relationships with students, parents
- Collaborated with staff and upper management to drive team success
- Planned and implemented lessons using various teaching strategies to meet diverse student needs
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension
- Met with administrators and department team members to work on curriculum planning and assessment methods
Facchina Global Services
Administrative Assistant,Travel Representative, Personnel Coordinator, Defense Contractor
10.2009 - 04.2012
Job overview
- Executive experience providing support to senior Executive government team associates, including Chief Financial Officer, (CFO), Chief Operating Manager (COO), & Chief Executive Officer (CEO)
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals, and resolving office issues efficiently
- Audited internal traveler documents for compliance with travel regulations, as well as, mitigated financial discrepancies, working closely with the financial staff to reconcile high level expenditures
- Reviewed and Upheld Government Security policies, Defense OCONUS authorizations, vouchers, and supporting documents to ensure compliance with the JTR, local and Army travel policies and regulations
- Works Defense OCONUS Travel System (OTR) and the Government Travel Charge Card (GTCC) to support the International Travel Administrator with the coordination and implementation of (JTR) Joint Travel Regulation supporting the (FGS) Staff program and Finance Department to ensure safety for the entire FGS Staff
- Calculated Financial reporting for Accountant Team providing accurate and timely
Education
McDonough High SchoolMcDonough
High School
University Overview
Skills
- Business Leadership
- Team Leadership
- Headquarter Leadership
- Administration
- Data Entry
- Effective Communication
- Business Administration
- Receptionist Skills
Affiliations
Affiliations
- District of Colombia Special Police Ops: The Wharf of DC
- Billy Graham Association
- Frank Shelton Association
- Catherine Foundation & Associate
- Paula White Association
Projects
Projects
* My Hope Project & Crusade Coordinator: Billy/ Frank Graham Association
* Catherine Foundation: Pro Life Project Volunteer: Director: Heather & Amy
* Salvation Army Project: Waldorf, MD POC: Chris
*Project Echo/ Calvert County: Volunteer POC: Teresa Mullan
References
References
*Department of Education of Charles County, MD / Louis Evans
*Catherine Foundation POC: Heather
*Billy Graham Association
*Frank Graham Association
*Frank Shelton Association
Hobbies and Interests
Hobbies and Interests
- Creating Writing
- Journaling
- Wedding Planning/Photography
- Interior Design
- Traveling
- Teaching
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$100000/yr - $200000/yrVolunteer work
Volunteer work
- Assisted with special events and programs: Catherine Foundation
- Lead Prayer Coordinator; Lead Event Planner: Billy Graham Association
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Timeline
Special Police Operations Officer
District of Columbia Wharf Events Special Police
12.2024 - Current
Lead Elementary Instructional Teacher, Hybrid IA
U.S Department of Education
09.2019 - 04.2022
Administrative Assistant,Travel Representative, Personnel Coordinator, Defense Contractor
Facchina Global Services
10.2009 - 04.2012
MD Licensed Cosmetologist; Consultant
Mary Kay Cosmetics
01.2007 - Current
Entrepreneur/Small Business Owner
Sole Proprietorship: MD Licensee of Cosmetology
01.2001 - Current
McDonough High School
High School
01.1996