Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Hardy

Ijamsville

Summary

Dynamic leader with a proven track record at [solidcore], excelling in team management and talent development. Successfully enhanced team performance through innovative training programs and strategic planning. Known for empowering leadership and fostering collaboration, resulting in improved customer satisfaction and operational efficiency. Skilled in budget management and developing engaging professional development initiatives.

Overview

4
4
years of professional experience

Work History

Head Coach Community Manager

[solidcore]
03.2023 - Current
  • Established strong relationships with external partners to source relevant industry-specific trainings on a regular basis.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved team performance by implementing effective training programs and strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated individual knowledge, skills, and strengths, and assigned leadership positions to maximize talent areas.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.

Site Supervisor

Synergy Fitness Group
05.2021 - 03.2023
  • Trained new team members on site policies and procedures.
  • Maintained records and logs of work performed and materials and equipment used.
  • Worked with personnel and managers to meet strict timelines.
  • Develop and organize content for social media platforms to market, and recruit clients
  • Work jointly with property management at site locations to advertise company programs, as well as record a biweekly inventory checklist
  • Utilization of Microsoft skills to create and analyze company, as well as individual client data
  • Coordinated with contractors and teams for timely project completion, ensuring efficiency and quality.
  • Maintain and demonstrate proficient working knowledge of all work-related equipment, policies, and procedures
  • Design and instruct patrons on effective workout methods; explain proper techniques and demonstrate exercises; identify different muscle groups and explain appropriate methods to strengthen specific muscles

Education

Bachelor of Science - Kinesiology - Movement Science

The Pennsylvania State University
State College
05-2021

Skills

  • Team management
  • Skill enhancement coaching
  • Talent acquisition
  • Empowering leadership style

Timeline

Head Coach Community Manager

[solidcore]
03.2023 - Current

Site Supervisor

Synergy Fitness Group
05.2021 - 03.2023

Bachelor of Science - Kinesiology - Movement Science

The Pennsylvania State University

Similar Profiles

CREATE PROFILE
Heather Hardy