Heather Lee
Baltimore
Summary
Adept at monitoring buildings, grounds, and guests for signs of suspicious behavior. Highly observant and diligent security professional with exceptional integrity and ethics. Highly competent Security Site Supervisor with experience in managing and coordinating security operations. Proven ability to develop, implement, and oversee comprehensive security programs, while demonstrating strong leadership skills in team management and strategic planning. Track record of improving overall security efficiency and effectiveness through proactive threat assessment and problem-solving abilities.
Overview
30
30
years of professional experience
Work History
Site Supervisor
Allied Universal Security Services
Baltimore
11.2018 - Current
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Investigated suspicious activity and reported findings to the appropriate authorities as needed.
- Monitored access control systems, CCTV footage, and alarm systems.
- Conducted security assessments and identified areas of vulnerability.
- Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
- Responded promptly to customer inquiries or complaints regarding security issues.
- Performed regular inspections of all security equipment to ensure proper functioning.
- Supervised the daily operations of a security team to ensure compliance with company policies and procedures.
- Maintained records of employee attendance, shift changes, vacation requests.
- Resolved conflicts between staff members in a timely manner while adhering to company policy.
- Provided training for new security personnel on safety protocols and emergency response plans.
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Managed inventory levels of supplies used by the security team including uniforms, radios, keys.
- Organized drills for emergency preparedness scenarios such as fire evacuations or intruder alerts.
- Implemented strategies to reduce potential threats and mitigate risk in high-traffic areas.
- Participated in weekly meetings with management team to discuss any security concerns or updates.
- Reviewed incident logs regularly identifying any patterns or trends that may require further investigation or action.
- Developed detailed reports on incidents and submitted them to management for review.
- Provided guidance and support to team members in order to maintain morale.
- Produced regular reports outlining security activities and incidents.
- Set team schedules with clear understanding of coverage requirements, individual availability, and unique knowledge of each officer.
- Managed scheduling and deployment of security personnel across various shifts.
- Delegated team tasks and assigned security personnel to posts or patrols.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Evaluated performance of security staff and provided constructive feedback.
- Liaised with management to communicate security concerns and provide updates.
- Conducted regular security patrols to identify and mitigate potential threats.
Day Care Aide
Mae Johnson
Baltimore
02.2010 - 08.2014
- Performed basic housekeeping tasks such as cleaning toys and equipment.
- Organized daily schedules for children including nap times, meal times, snack times, and other activities.
- Responded promptly to any incidents involving children or staff members.
- Engaged with young learners through storytelling, singing songs and playing games.
- Participated in planning educational activities that promoted physical, mental and social growth of the child.
- Developed positive relationships with parents and guardians by providing updates on their child's progress and development.
- Listened attentively to concerns raised by parents and guardians regarding their child's care.
- Assisted teachers with preparing classroom materials for daily use or special projects.
Warehouse Worker
Ryder Logistics Inc
Odenton
12.2006 - 10.2008
- Assembled orders according to customer requests.
- Provided assistance in loading and unloading containers from ships and trains.
- Processed returns of defective merchandise as required.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Verified accuracy of incoming shipments against purchase orders.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Transported goods to designated areas within the warehouse facility.
- Followed established guidelines for picking orders accurately.
- Inspected incoming shipments for damage or discrepancies.
- Moved large and bulky items manually or with pallet jacks or forklifts.
Cashier Supervisor
Kentucky Fried Chicken
Parkville
06.1995 - 03.2003
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
- Coordinated with vendors to ensure timely delivery of merchandise and supplies.
- Performed daily bank deposits accurately and within company guidelines.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Provided feedback on employee performance during weekly team meetings.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Implemented strategies for reducing shrinkage due to theft, fraud, or error.
- Coordinated with other departments regarding payment issues that may arise.
- Reviewed reports regularly for trends in customer satisfaction levels based on survey results.
- Processed refunds and exchanges promptly according to established policies.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Greeted customers and responded to requests for information.
Education
High School Diploma -
St. Frances Academy
Baltimore, MD06-1999
Skills
- Risk assessment
- Security management
- Incident reporting
- Access control
- Emergency preparedness
- Team supervision
- Site safety
- Written communication
- Analytical thinking
- Surveillance monitoring
- Customer service
- Safety assessment
Timeline
Site Supervisor
Allied Universal Security Services
11.2018 - Current
Day Care Aide
Mae Johnson
02.2010 - 08.2014
Warehouse Worker
Ryder Logistics Inc
12.2006 - 10.2008
Cashier Supervisor
Kentucky Fried Chicken
06.1995 - 03.2003
High School Diploma -
St. Frances Academy
Similar Profiles
Majid YousafMajid Yousaf
Screening Officer at Allied Universal Security Services & Paladin Airport Security ServicesScreening Officer at Allied Universal Security Services & Paladin Airport Security Services
Jose Fernando DiazJose Fernando Diaz
GSOC Operator at Vistra Security for Allied Universal Security ServicesGSOC Operator at Vistra Security for Allied Universal Security Services
Tracy ApplewhiteTracy Applewhite
Supervisor Doorman at Allied Universal Security Services/ Mfort SecuritySupervisor Doorman at Allied Universal Security Services/ Mfort Security
Warren VilliersWarren Villiers
Security Officer at Allied Universal Security ServicesSecurity Officer at Allied Universal Security Services
Tyron Giles DPTTyron Giles DPT
Store Associate at Weis Markets IncStore Associate at Weis Markets Inc