HEATHER M. TRIGGWATSON

Dynamic healthcare leader with extensive experience at Crothall Healthcare, specializing in operational efficiency and effective leadership. Consistently enhanced infection control and waste management processes, achieving significant improvements in regulatory compliance. Proficient in strategic decision-making and conflict management, fostering team success while ensuring a safe, sanitary environment. Aiming to leverage expertise to drive innovation and excellence in healthcare operations.

I was born and raised in Europe and the Caribbean, spending a significant portion of my adolescent years in Jamaica. I enlisted in the US Army when I was 17 years old and decided to remain in the DC Metro area once I exited service. I began my career with Crothall Healthcare in 2014 with a focus on Patient Experience and then transitioned to EVS Operations. I returned to Maryland after four years with the University of Tennessee Medical Center, the areas only level one trauma center as the Assistant Director of their EVS department and Linen. I have been with Crothall Healthcare for ten years and have experience in the many facets of the Environmental Services processes.

• Safety Management
• Team Building & Leadership Skills
• Regulatory Compliance
• Conflict Resolution
• Detailed Reporting & Auditing
• Database Management
• Data Mining
• Process Streamlining
• Medical Waste Handling
• Joint Commission & HIPPA
• Statistical & Risk Analysis/Management
• Critical Thinking
• Creativity & Adaptability
• Customer Service
• Planning & Scheduling
• Purchasing
• Accounts Payable and Receivable
• Inventory Audits & Resolution
• Written Communication & Transcription
• Payroll Preparation
• Interdepartmental Coordination
• Internet Research, Email & Workplace Chat
• Social Media Management
• Travel Arrangements & Telephone Reception
• Video Conferencing
• MS Office & PowerPoint
• Calendars & File Sharing
• Surfacide & iClense
• Hygiena and ATP Certified
• Task Up and Virtual manager proficient
• Proficient in bed management systems -Epic, Tele-tracking and Cerner
• Proficient with inspection software Smart Inspect

• Environmental Services Management, Directed, developed, organized, implemented, evaluated, and maintained a housekeeping and laundry department for 700 bed Level 1 Trauma Center., Developed and monitored adequate and cost-effective inventory control procedures for environmental supplies., Developed and maintained written job descriptions, performance evaluations, coordinated and documented counseling, disciplinary actions, and terminations., Coordinated activities between departments to ensure services were provided in an efficient and timely manner.
• Customer Service, Responsible for the recruitment and training of customer service representatives while decreasing turnover of staff to less than six percent., Analyze competitive product offerings in terms of features and benefits as well as price points., Handling of sales contacts and follow-ups to pursue and develop new and existing customer base.
• Administrative, Prepared written status reports for senior management detailing open action items and launch status., Responsible for administrative tasks such as appointment setting, bookkeeping, medical billing, and transcribing doctors’ notes., Accountable for record keeping of patients/clients, volunteers, and employees.
• Sales Management, Ensured merchandise was properly evaluated prior to placement on sales floor., Facilitated the sale of the brand credit card to customers effectively exceeding personal and store sales goals., Provided professional as needed supervision and assistance on assigned projects.