Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Relavent Coursework
Proficient Knowledge of Frameworks, Standards, and Compliance Models
References
Timeline
Generic

Heather "Lanai" Etchison

Cambridge

Summary

Cybersecurity and operations expert holding a Bachelor of Science in Cybersecurity Management and Policy (4.0 GPA) and a Computer Science minor. Skilled in data security, compliance, and risk governance, with a history of managing secure system architecture and developing regulatory-aligned cybersecurity policies. Experience includes IT coordination, inventory oversight, and data analysis at Resource Asset Management Solutions. Known for fostering collaborative environments and ensuring business continuity through effective technical documentation and backend operations.

Overview

14
14
years of professional experience

Work History

Executive Assistant

Resource Asset Management Solutions, LLC
Remote
06.2014 - Current
  • Administered RBAC permissions and led Tier 1 and Tier 2 IT support across distributed teams.
  • Conducted hardware diagnostics, upgrades, audits, and lifecycle management.
  • Created and maintained weekly operational reports, dashboards, and performance summaries for internal review.
  • Analyzed business and system data to identify discrepancies and support informed decision-making.
  • Developed technical documentation and executive summaries related to outages, repairs, and utility dispatch operations.
  • Coordinated the full onboarding lifecycle, including equipment provisioning, and credential setup.
  • Supported executive leadership (CEO, CFO, COO) with strategic planning, document management, and logistics.
  • Ensured compliance with IT safety and audit standards through rigorous inventory and process oversight.
  • Liaised between development and engineering teams, translating operational needs into actionable technology solutions.
  • Wrote, established, and distributed clear handbooks, policies and plans for acceptable use, incident response, remote work and IT audits
  • Led backend operations workflows, improving team coordination and technical support for field operations.
  • Managed inventory control processes and optimized tracking of hardware resources.
  • Oversaw application distribution across user environments to ensure consistent deployment and access.
  • Provided Apple security support including configuration, access management, and endpoint hardening.

Store Manager

Radio Shack Corporation
Easton
01.2011 - 06.2014
  • Prepared monthly reports on sales figures, expenses, profits.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Established customer service standards and monitored staff compliance.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Managed daily banking activities such as deposits and withdrawals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Assessed operational efficiency of the store's departments.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

Bachelor of Science - Cybersecurity Management And Policy

University of Maryland Global Campus
Adelphi, MD
05-2025

Associate of Arts - Liberal Arts And Sciences

Chesapeake College
Wye Mills
05-2014

High School Diploma -

Cambridge-South Dorchester High School
Cambridge, MD
06-2004

Skills

  • Network security and compliance
  • Project management and risk assessment
  • Data analysis and technical writing
  • IT support and incident response
  • Python and Java programming
  • Organizational skills and task prioritization
  • Emergency response and problem solving
  • Attention to detail and teamwork

Affiliations

  • Secretary, Cambridge Little League (2024–Present)
  • Coach, Junior League Soccer (Ages 8–10), Dorchester County Parks & Rec (2024–Present)
  • Entrepreneur, Photography, Saltwater + Grace Photography

Accomplishments

  • Graduation Honors: President’s List
  • Graduation Honors: Summa cum laude
  • Scholarship Recipient: Maryland Completion Scholarship Recipient
  • Member: Phi Kappa Phi, UMGC Chapter, National Honor Society
  • Member: Upsilon Pi Epsilon, UMGC Chapter, International Honor Society
  • Member: Alpha Sigma Lambda, UMGC Chapter, National Honor Society
  • Member: Omicron Sigma Sigma, National Honor Society

Relavent Coursework

  • CSIA 485 – Cybersecurity Management & Policy Capstone
  • CSIA 459 – Evaluating Emerging Technologies
  • CSIA 413 – Cybersecurity Policy, Plans & Programs
  • CSIA 360 – Cybersecurity in Government
  • CSIA 350 – Cybersecurity in Business
  • CSIA 310 – Cybersecurity Processes & Technologies
  • CSIA 300 – Cybersecurity for Leaders and Managers
  • CMIT 425 – Advanced Information Systems Security
  • CMIT 320 – Network Security
  • CMIT 265 – Fundamentals of Networking
  • CMSC 320 – Relational Database Concepts & Applications
  • CMSC 310 – Computer Systems Architecture
  • CMSC 307 – Artificial Intelligence Applications
  • CMSC 215 – Intermediate Programming (Java)
  • CMSC 115 – Introductory Programming (Python)
  • CMSC 105 – Problem Solving & Algorithm Design

Proficient Knowledge of Frameworks, Standards, and Compliance Models

  • NIST Cybersecurity Framework (NIST CSF)
  • NIST SP 800-53 Rev. 5
  • CIS Controls v8
  • Risk Management Framework (RMF)
  • ISO/IEC 27001
  • ISO/IEC 27002
  • COBIT Framework
  • FISMA (Federal Information Security Modernization Act)
  • FedRAMP (Federal Risk and Authorization Management Program)
  • CMMC (Cybersecurity Maturity Model Certification)
  • GLBA (Gramm-Leach-Bliley Act)
  • HIPAA Security Rule
  • PCI DSS (Payment Card Industry Data Security Standard)

References

References available upon request.

Timeline

Executive Assistant

Resource Asset Management Solutions, LLC
06.2014 - Current

Store Manager

Radio Shack Corporation
01.2011 - 06.2014

Bachelor of Science - Cybersecurity Management And Policy

University of Maryland Global Campus

Associate of Arts - Liberal Arts And Sciences

Chesapeake College

High School Diploma -

Cambridge-South Dorchester High School

Similar Profiles

CREATE PROFILE
Heather "Lanai" Etchison