Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
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Heaven Crews

SUITLAND

Summary

Detail-oriented and reliable professional with experience in customer service, security, and administrative support. Strong organizational skills, leadership abilities, and a proven record of maintaining professionalism in fast-paced environments. Dedicated to accuracy, teamwork, and providing excellent service.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

6
6
years of professional experience

Work History

Server/Restaurant Hostess

Nandos Peri Peri
01.2026 - Current
  • Provided exceptional customer service in a high-volume restaurant environment.
  • Took customer orders and ensured accurate food delivery.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Security Officer

Allied Universal Security
06.2025 - 08.2025
  • Communicated effectively with nurses, staff, and security personnel
  • Responded to incidents calmly and documented reports accurately
  • Uphold confidentiality and professionalism at all times
  • Monitored premises for security breaches and unusual activities.
  • Conducted regular patrols to ensure safety of property and personnel.
  • Assisted in training new security staff on protocols and procedures.
  • Provided excellent customer service while interacting with visitors and staff.

Cashier

Safeway
06.2020 - 05.2025
  • Assisted customers with product inquiries and provided excellent customer service
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Monitored inventory levels at registers for timely restocking of supplies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Cashier

Charley's
03.2022 - 10.2023
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Some College -

Delaware State University

Skills

  • Point of sale operation
  • Customer service
  • Team collaboration
  • Active listening
  • Effective communication
  • Problem solving
  • Detail orientation
  • Performance improvement
  • Memory retention
  • Order management
  • Inventory management
  • Incident reporting
  • Employee training
  • Professionalism

Cover Letter

Dear Hiring Manager, I am writing to express my interest in the open position at your organization. With several years of experience in customer service, security, and administrative-related responsibilities, I bring strong organizational skills, professionalism, and a commitment to excellence. Throughout my work experience, I have developed the ability to manage multiple tasks efficiently, communicate clearly with team members and the public, and maintain accuracy in fast-paced environments. My background as a cashier strengthened my attention to detail and customer service skills, while my role as a security officer reinforced confidentiality, safety awareness, and professionalism. I am highly organized, dependable, and patient, with a strong work ethic and a willingness to learn. I take pride in contributing positively to team environments and supporting daily operations to ensure efficiency and success. Thank you for considering my application. I would welcome the opportunity to further discuss how my skills and experience can benefit your team. Sincerely, Heaven Crews

Timeline

Server/Restaurant Hostess

Nandos Peri Peri
01.2026 - Current

Security Officer

Allied Universal Security
06.2025 - 08.2025

Cashier

Charley's
03.2022 - 10.2023

Cashier

Safeway
06.2020 - 05.2025

Some College -

Delaware State University
Heaven Crews