HEAVEN SNOW
Severn
Summary
Reliable and personable professional with 3+ years of experience in customer service, administrative support, and food service. Known for strong multitasking, fast learning, and a calm, solutions-focused approach. Seeking to bring efficiency and warmth to a team-focused environment.
Overview
4
4
years of professional experience
Work History
Team Member
Target
Casselberry
08.2024 - 06.2025
- Delivered outstanding customer service in a fast-paced retail café setting.
- Prepared food and beverages with attention to quality and presentation.
- Operated POS system, processed payments, and handled cash transactions.
- Maintained a clean and organized environment to support health and safety standards.
- Left position due to relocation to Maryland.
Administrative Assistant
Shriners Inc.
Longwood
05.2023 - 07.2024
- Managed schedules, emails, and incoming calls for office operations.
- Handled data entry, file organization, and document management.
- Prepared presentations, reports, and internal communications.
- Supported overall office efficiency through detail-oriented administrative support.
Customer Service Representative
Media Workforce
Winter Springs
10.2021 - 05.2022
- Assisted customers via phone, email, and chat with a focus on satisfaction.
- Resolved complaints, processed returns, and offered product recommendations.
- Followed company policies while delivering friendly and professional service.
Education
Career Online High School - Office Management
Career Online High School
10.2024
Skills
- Microsoft Office Suite
- Fast Typing
- Data Entry
- Document Management
- Customer Service
- Communication
- POS
- Cash Handling
- Time Management
- Organization
- Barista
- Food Prep Experience
Timeline
Team Member
Target
08.2024 - 06.2025
Administrative Assistant
Shriners Inc.
05.2023 - 07.2024
Customer Service Representative
Media Workforce
10.2021 - 05.2022
Career Online High School - Office Management
Career Online High School