Hector Noel Urquilla Soriano
Linthicum Heights
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
9
9
years of professional experience
Work History
Service Advisor
Jim Coleman Honda
Clarksville
11.2024 - Current
- Assisted customers with vehicle service inquiries and recommendations.
- Scheduled and coordinated service appointments for optimal workflow.
- Communicated service updates and provided follow-up to customers.
- Maintained accurate records of customer interactions and service history.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Supported sales team members to drive growth and development.
Technician
Mercedes-Benz
Catonsville
04.2021 - 11.2024
- Replaced defective components or parts as needed.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Managed quality control and maintained high level of customer satisfaction.
- Used bolts, rivets and screws to fasten parts.
- Documented all test results, including successes and failures, for future reference.
- Worked closely with engineers and technicians to ensure quality control standards were met.
- Documented all findings from road tests and reported them back to engineering staff.
- Monitored vehicle systems during road tests for proper operation and diagnosis of malfunctions.
- Repaired any defective parts found during inspection or testing processes.
Driver
Pdi sheet
Linthicum Heights
02.2019 - 11.2020
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Documented daily mileage, gas, and other data.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Mixed concrete, mortar and other materials to prepare building material.
Roofing Laborer
Simpson
Glen Burnie
11.2018 - 07.2019
- Cleaned up debris from job sites after completion of each project.
Group Leader
Lewis Trees
West Henrietta
07.2017 - 11.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
North County High School
Glen Burnie, MDSkills
- User Training
- Quality Control
- Customer Service
- [Language] Fluency
- Log Updates
- User Support
- Data Entry
- Heavy Equipment Operation
- Route Planning
- Loading Dock Operations
- Defensive Driving
- GPS Navigation
- Pallet Jack Operation
- DOT Compliance
- Team player mentality
- Maintenance reporting
- Handling customer complaints
- Service estimates
Timeline
Service Advisor
Jim Coleman Honda
11.2024 - Current
Technician
Mercedes-Benz
04.2021 - 11.2024
Driver
Pdi sheet
02.2019 - 11.2020
Roofing Laborer
Simpson
11.2018 - 07.2019
Group Leader
Lewis Trees
07.2017 - 11.2018
High School Diploma -
North County High School