Hector Ventura
Hyattsville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2023
2023
years of post-secondary education
Work History
Uhaul customer service representative
Uhaul Moving And Storage
Takoma Park
01.2020 - Now
- Assisted customers in renting moving equipment and the return process
- Maintained cleanliness and organization of the rental facility.
- Managed inventory levels of moving supplies and equipment rentals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
NorthWestern High School
Hyattsville, MDSkills
- Customer service
- Inventory management
- Administrative support
- Data entry
- Process improvement
- Active listening
Languages
English
Native/ Bilingual
Timeline
Uhaul customer service representative
Uhaul Moving And Storage
01.2020 - Now
NorthWestern High School