Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hedyeh Roosta

Potomac,MD

Summary

Strong in the paying attention to details, helping me identify problems and find solutions quickly. A US Citizen with over twenty-five years of Network Administration and security, customer service with client and in-house Helpdesk, technical support, systems analysis, software/Hardware updates and maintenance. Five years of Database Applications experience in design, development, programming, testing and Administration of Oracle Financials Systems and Custom Applications using Oracle tools and applications. Two years of Web development experience in design and development of websites. Fluent in 3 languages.

Overview

31
31
years of professional experience

Work History

Senior Systems Analyst and Database Administrator and Developer

Telnet, Inc
06.1999 - Current
  • 40 Hrs/week
  • Managed the networking and client site of the IT department at Telnet, Inc.
  • Maintained a mixed environment of Server and Windows based operating systems
  • Responsible for granting access and all security setups for Telnet users and resources based on needs, following strict business guidance and approvals
  • Installed and maintained different types of hardware and third-party software
  • Responsible for all current version maintenance and upgrades and releases
  • Responsible for creating video tutorials and documentation
  • Physical configurations of existing servers
  • Telnet’s Intranet (SM) in-house system and other software used at Telnet
  • Analyzing internal employees and client’s businesses’ complex IT needs and issues to properly advising them with viable solutions.

Application Developer

Oracle Corporation
01.1997 - 06.1999
  • Application and custom applications and reports Developer 40 Hrs/week
  • Responsible for developing forms and reports and creating specific applications of client’s financial systems
  • Helping clients migrate from existing system to Oracle.

Network Administrator

Klein Technologies
10.1995 - 01.1997
  • Networking and User support 40 Hrs/week
  • Responsible for Klein Technology’s Networking needs while going through getting a Top Secrete security clearance
  • Contracted through Klein Technologies with CIA for a few weeks
  • This was the work I did while pursuing my degrees at University of Maryland.

Office Manager and customer service 40 Hrs

ICI Systems
08.1993 - 10.1995
  • Responsible for all office needs, student class sign ups and accounting and telemarketing
  • This was the work I did while pursuing my degrees at University of Maryland.

Education

Bachelor of Science - Information Technology, Computer Science

University of Maryland
College Park, MD
05.1997

Skills

  • Network Design, Setup, maintenance, troubleshooting, and optimization using different tools
  • Managed and unmanaged switches (many brands and Mixed configuration)
  • Firewall (Cisco, Sonic wall, Watchguard) setup configuration, management, and monitoring
  • Network Cabling (including RJ45 monetarization and patch panel termination)
  • VPN Configuration and Maintenance (SSL, OpenVPN)
  • Windows Backup
  • Third party Software Backups (Acronis, Retrospect, Beyond Sync, Synology, etc…)
  • NAS Backup running locally and on cloud
  • System failure diagnostics and recovery with recovery tools
  • Hardware Configuration, installation, modification, and repair
  • Servers (including Dell), Laptop, Desktop, and all in ones
  • Telnet had even built it’s own industrial servers for Telephony needs with Dialogic telephony boards (We used to sell those with a Televantage PBX software)
  • OS Installation (Windows Servers, Windows, Exchange, Linux (RedHat, Ubuntu, and openSUSE))
  • Web Application development (Architecture, not coding)
  • Database Design (coding) and Maintenance (SQL)
  • Software Installation, configuration, support & Help Desk
  • All versions of Windows, all versions of Office, Adobe Acrobat, all other professional and commercial software used by us and our clients over the years (iBwave, Windcatcher, TEMS, etc)
  • COMPUTER SKILLS
  • Databases: SQL Server, Access, MySQL, Apache
  • Oracle Products: Web applications, Oracle Database Administration, Oracle Designer 2000, Oracle Developer 2000, PL/SQL, Data Warehousing, Oracle Financials, Oracle Forms 45, Oracle Reports 25 and 30, Oracle Discoverer 30, Oracle Browser 20, Oracle DBA 8, Artisoft Televantage
  • Hardware Platforms: Intel 386/486/Pentium PC servers/workstations (Compaq and Dell); All Printer and ScanJet family of products IPHONE and IPad families Samsung
  • Operating Systems/Environments: Unix, Novell Netware 3x and 4x, MS Windows NT Server, Windows Server 2012 and Workstation; Windows 95; MS DOS 6x, Server 2000, 2003, 2008 and 2012, Windows XP, 7, 8, 10 and 11

Languages

English
Full Professional
French
Full Professional
Persian
Full Professional

Timeline

Senior Systems Analyst and Database Administrator and Developer

Telnet, Inc
06.1999 - Current

Application Developer

Oracle Corporation
01.1997 - 06.1999

Network Administrator

Klein Technologies
10.1995 - 01.1997

Office Manager and customer service 40 Hrs

ICI Systems
08.1993 - 10.1995

Bachelor of Science - Information Technology, Computer Science

University of Maryland

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Hedyeh Roosta